Experience

Sterling Careers Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jan 2023 - Present

  • Monitored project progress and set deadlines using Monday.com, resulting in a 20% increase in project efficiency and on-time delivery • Successfully managed and led a team of 5 privacy analysts to create a GDPR-compliant Cookie Preference Center project, resulting in the company's website efficiency such as improved user data privacy and 20% reduction in cookie related issues. • Evaluated project performance throughout the initiation, planning, design, implementation and closure stages, identifying areas for improvement and achieving 30% increase in project success rate. • Analyzed and effectively communicated project risks, assumptions, issues, and dependencies to stakeholders using RAID's Log, ensuring timely mitigation of risks and improving project decision-making, leading to an increased Stakeholder confidence and 30% reduction in project delays. • Proficiency in the use of tools like Confluence and Jira. • Created User Stories and Project Backlog document based on requirement • Assigned tasks to various team members and supervised. • Skilled in the use of Agile Delivery Methodology. • Ensured the delivery of projects within the given Timeline and Budget. Show less



Access Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Mar 2020 - May 2021

  • Handled inbound and outbound calls, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services. • Trained 2 new employers on how to enter customer data and organize customer interaction log. • Received an average 80% customer satisfaction rating, 15% higher than the company average. • Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations. • Memorized entire line of company products and services including prices and special discounts. • Remained courteous and calm, even during moments of customer dissatisfaction. • Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate Show less



Oxford Montero Capital Vest

• Lagos, Nigeria

• Investment Manager

  • Jan 2019 - Feb 2020

  • Developed budgets and strategic plans for day-to-day operations. • Dealt with a diverse rate of prospects and client inquiries. • Developed and proposed new investment ideas to the investment committee. • Facilitated the meeting of the financial objectives of the company by promoting financial literacy. • Established the development management department and was entrusted with its leadership. • Took lead in undertaking due diligence for new projects covering financial, Legal, regulatory and market feasibility. Show less



Adron Homes

• Nigeria
• Real Estate
• 500 - 600 Employee

• Business officer

  • Jul 2017 - Jan 2019

  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels. • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skill. • Proven track record to meet and exceed sales target and close sales. • Maintained record of financial position • Increased the company’s client portfolio through business development activities. • Successfully built sustainable relationships with corporate clients, all of whom provided the company with great business opportunities Show less