Sandra Hofmann

Adjunct Instructor at Chattahoochee Technical College
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Contact Information
us****@****om
(386) 825-5501
Location
Atlanta Metropolitan Area
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Credentials

  • A+, network+, server+, security+, CCENT, ITIL 4
    AXELOS Global Best Practice
    Mar, 2020
    - Sep, 2024
  • ITIL® Foundation 4 First Look
    LinkedIn
    Jan, 2020
    - Sep, 2024

Experience

  • Chattahoochee Technical College
    • Education Administration Programs
    • 500 - 600 Employee
    • Adjunct Instructor
      • Jan 2021 - Present

      • Experienced with online instruction in a postsecondary setting, experience with Blackboard or other online learning management system. • Postsecondary teaching experience with computer-assisted instruction, instructional technology, and student advisement/registration • Developed program and syllabi, goals, and objectives. • Preparation of course presentations and instructional materials • Delivered weekly lectures on course content. • Assisted students with labs through MindTap application. • Compliance with departmental and institutional policies and procedures • Graded assignment with appropriate feedback • Evaluated student’s progress to ensure meeting course objectives. • Prepared and maintained all required documentation and administrative reports. • Maintaining knowledge of current trends and developments in the field • Prepared and maintained all required documentation and administrative reports. • Maintaining knowledge of current trends and developments in the field Show less

  • Kennesaw State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Instructor
      • Mar 2020 - Present

      • Prepared course presentations and instructional materials • Delivered weekly lectures on course content. • Prepared training models, additional material, and activities for students on difficult subjects • Compliance with departmental and institutional policies and procedures • Graded weekly assignment with appropriate feedback. • Evaluated student’s progress to ensure meeting course objectives. • Developed hands-on activities to enhance students’ knowledge. • Prepared course presentations and instructional materials • Delivered weekly lectures on course content. • Prepared training models, additional material, and activities for students on difficult subjects • Compliance with departmental and institutional policies and procedures • Graded weekly assignment with appropriate feedback. • Evaluated student’s progress to ensure meeting course objectives. • Developed hands-on activities to enhance students’ knowledge.

  • Higginbotham
    • United States
    • Insurance
    • 700 & Above Employee
    • Zendesk Administrator
      • Oct 2022 - May 2023

      • Responsible for designing and implementing the ticket workflows. • Add clients and agents to the interface to support customers. • Define business rules (automations, triggers, views, etc.) • Customize and extend Zendesk Support • Design and make reports for various managers to analyze metrics. • Responsible for designing and implementing the ticket workflows. • Add clients and agents to the interface to support customers. • Define business rules (automations, triggers, views, etc.) • Customize and extend Zendesk Support • Design and make reports for various managers to analyze metrics.

  • Salelytics
    • United States
    • Outsourcing and Offshoring Consulting
    • 300 - 400 Employee
    • Enterprise System Tech
      • Feb 2021 - Oct 2022

      • Provided support to authorized users with operational/technical support meeting SLAs. • Resolved incidents and problems associated with EU equipment. • Installed, upgraded, and repaired EU equipment (desktops, laptops, monitors, and associated peripherals) • Supported authorized uses connecting/attempting to connect to corporate network (wired/wireless) • Provided software break/fix services (OS, browsers, CRM system, MS Office, Citrix Receiver) • Asset Management o Weekly inventory report o Replacement of non-warranty assets for end users (refresh projects) o Utilized CW Procurement to remove/assign devices from EU. o Prepared shipment of equipment o Timely communicated with operations and office personnel related to assets. o Processed new hires, terminations. o Ordered all supplies and assets for the site. • Installed, setup, and tested VPN connectivity (Cisco AnyConnect, Global Connect) • Utilized ConnectWise management systems to track and report/document on customer calls and requests. • Communicated technical information to technical and non-technical team and customers. • Utilized ConnectWise software for remote EU support and troubleshooting. • SIP IP phone support and troubleshooting • (Special Projects: ConnectWise Chat setup) • Created technical documentation for operational processes and procedures for department. Show less

  • ITC/Allied Digital
    • Technical Support Technician
      • Apr 2018 - Dec 2019

      •Provided onsite/offsite support to users with operational/technical support meeting SLAs •Resolved incidents/problems associated with EU equipment •Installed/upgraded/repaired EU equipment (desktops/laptops/monitors/associated peripherals) •Supported authorized uses connecting to corporate network (wired/wireless) •Supported training rooms equipment/users •Provided network printers/scanner network connectivity •Provided software break/fix (OS 7,10, CRM system, Microsoft Office, Citrix Receiver) •Asset Management Weekly inventory report Replacement of assets for end users (refresh projects) Utilizing SAP to remove/assign devices from EU Prepared shipment of equipment Timely communicated with operations/office personnel related to assets Processed new hires/terminations/moves of EU equipment utilizing SharePoint Ordered all supplies/assets for the site •Provided warranty and break/fix support for networked printers and scanners •Provided VIP support for desktop/mobile devices/display screens/video systems/docking stations/direct attached printers/local printers/scanners/networking •Provided regular/accurate/timely feedback regarding customer requirements including unsupervised assignments, maintaining timely communication with operations, and branch office personnel •Installed/setup/tested VPN, Cisco AnyConnect •Utilized ITSM systems to track and report/document on customer calls/requests •Communicated technical information to technical/non-technical team and customers •Technical support for A/V /conference rooms equipment for events •Utilized DameWare for remote EU support/troubleshooting •Cisco IP phone support/troubleshooting •Projects: Windows 10 pilot/migration (SCCM), extenders, AWS pilot program •Created documentation for operational processes/procedures for department •Installed/upgraded devices utilizing Ghost, SCCM •Collaborated with vendors for operational support (hardware/network/A/V equipment) •Supported local sites •Trained/supported staff members Show less

  • Georgia Highland College
    • United States
    • Higher Education
    • Network Support Specialist
      • Jan 2017 - Mar 2018

      Network Support Assisted with IP phone installation. Assisted with new core switch deployment. Sourced drops to verify functionality. Installed wireless AP. Datacenter UPS installation. Password lookup and reset. WIFI Connectivity assistance. Monthly server updates. Inventoried/documented new/existing equipment. Used ticket system to document track user requests. Created documentation for process and procedures. Entered DHCP mac address for assigning IP address using basic Linux commands. Application EndPoint Manager 2017.3(unified endpoint management for all end devices) Installed/setup Windows 2012 Server, installed EndPoint Manager Core Server software. Installed/setup Microsoft Server (2016) and Microsoft SQL server for EndPoint Manager Core Server. Setup Agent Configuration to be deployed to all end devices, created tasks to deploy agent and installed anti-virus software. Modified Website content. Show less

  • PlumChoice
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support II
      • Aug 2013 - Dec 2016

      ​Technical support for computer related issues, software installations and network set-up. ​Perform computer systems analysis and OS-restoration for subscribers. ​Identify malware and virus infections with subsequent removal utilizing company tools ​and procedures (HMP, JRT, Jet ​Clean, Rkill, and Combofix, etc.) ​Tools used: Citrix, Bomgar, Chromatix, IC (phone) and OS analysis tools ​Following policy to document each customer interaction session to clarify/identify ​customer issue and resolution achieved Show less

Education

  • American Public University
    Master's degree, Information Technology (Security and Assurance)
    2012 - 2014
  • Southern Polytechnic State University
    Bachelor of Science, Information Technology
    2003 - 2008
  • Georgia Highland College / North Metro Technical College
    Associates, Information Technology/Business
    2002 - 2003

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