Claims Manager

• Dec 2021 - Present

Catastrophe Claims Manager

• Jul 2020 - Dec 2021

Claims Examiner III

• Jan 2020 - Jul 2020

Large Loss Senior Claims Specialist

• Jun 2018 - Jun 2019

• Contact with customers, contractors and attorneys to resolve claims. • Analyze coverage, determine appropriate reserves, settle claims within authority. • Identify claims requiring Reservation of Rights, coverage denials, large loss for elevated handling. • Train new to role associates, lead training classes and mentoring of new associates. • Completed management duties while managers out of the office for extended periods. • Contact with customers, contractors and attorneys to resolve claims. • Analyze coverage, determine appropriate reserves, settle claims within authority. • Identify claims requiring Reservation of Rights, coverage denials, large loss for elevated handling. • Train new to role associates, lead training classes and mentoring of new associates. • Completed management duties while managers out of the office for extended periods.

Claim Team Manager

• Mar 2016 - Mar 2018

• First line leader in call center environment with span of control of 13-18 associates.• Evaluate and manage employee performance and create performance documentation.• Leveraged associate through coaching and feedback to achieve established performance metrics.• Utilize available reporting tools to identify areas of opportunity and resolving accordingly.• Project management including Business Continuity and Remarkable Customer Service Initiative. • Participate in interviews, hiring, and training of newly assigned associates.

Catastrophe Claim Specialist

• Feb 2009 - Mar 2016

• Analyze coverage, complete investigations, contact with customers, public adjusters, and contractors to resolve claims.• Identify settlement reserves, coverage questions, and claims needing Reservation of Rights.• Complete field inspection, create estimates using Xactimate 28 and settle claims onsite with customers.• Contact customers via telephone and phone scope damages to create estimates and settle property damage claims.

Injury Claim Specialist

• Jun 2005 - Feb 2009

Auto Claim Specialst

• Jan 1997 - Jun 2005

• Quality first contact with insureds, witnesses and attorneys• Investigate first and third party claims, obtain recorded statements, determine liability, negotiate settlements within policy provisions.• Evaluate property damage, Personal Injury Protection, and Bodily Injury claims.