Experience

Carrington Mortgage Services, Mortgage Lending Division

• United States
• Financial Services
• 1 - 100 Employee

• Acqusitions and Service Release Specialist

  • Jun 2017 - Present



Key Benefit Administrators

• United States
• Insurance
• 200 - 300 Employee

• Manager Implementation

  • Feb 2016 - Feb 2017

  • Monitor the daily group’s volume.• Adjust the work load assignment to keep balance with in the department and achieve the desired turn time.• Provided communication to the team thru group meeting, emails and phone.• Collaborate with other areas to develop a flow process that will best achieve desired turn times.• Developed an audit team to review the quality of work that is produced.• Developed a standard guide line for the audit team.• Maintained pay roll of 7 associates, including vacation and sick time tracking in the ADP system.

• Implementation Specialist II

  • Oct 2015 - Feb 2016

   Produced analysis reports on workflow and determine areas of growth and improvement.  Collaborated with other team members to produce new implementation processes as needed. Aided Brokers and Clients with any system or network assistance they needed; troubleshooting issues.

• Office Specialist

  • Oct 2013 - Oct 2015

   Oversaw communications and routing destinations for internal mail or correspondence. Provided support to sales team through medical policy quotes. Assisted Brokers, opened communications between sales team and clients, and worked with underwriting staff to complete case files or track information.



Wellpoint Anthem

• Insurance
• 700 & Above Employee

• office

  • May 2013 - Sep 2013



Fiserv Lending Solutions

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Supervisor

  • Sep 2004 - Jan 2013