Experience

City Transfer & Storage Company

• High Point, North Carolina, United States

• Human Resources Payroll

  • May 2017 - Present



Heartland Living and Rehab

• 1131 North Church St. Greensboro, NC 27406

• Director of Admissions

  • Jul 2016 - Present

  Managed insurance pre-auth certifications and coverage information for prospective patients. Interacted with hospital social workers, families and residents for admissions. Increased admissions by 18% in less than 90 days. Handled the full life cycle of admission forms from beginning to end including signatures from all required parties for resident admittance. Managed insurance pre-auth certifications and coverage information for prospective patients. Interacted with hospital social workers, families and residents for admissions. Increased admissions by 18% in less than 90 days. Handled the full life cycle of admission forms from beginning to end including signatures from all required parties for resident admittance.



Pine Ridge Health & Rehab

• Thomasville, NC

• Human Resources / Payroll & Payables

  • Aug 2006 - May 2016

  Manage payroll and accounts payable. Maintain company benefits and FMLA records. Onboard new employees and maintain personnel files. Build and maintain yearly reports (OSHA, Affirmative Action, Operational Expenses/Inventory, etc). Maintain County/State forms for verification of income. Answer phones to assist residence's family members, doctors and employees. Maintained employee data for inservices mandatory for continued employment/certifications. Assisted families with admission forms for facility placement. Maintained residences monthly charges and payments. Show less



Covenant Transport

• 400 Birmingham Hwy, Chattanooga, TN 37419

• Professional Driver

  • Nov 2005 - Aug 2006

  Over the road (national) driver. Maintained log books and compliance with state to state DOT standards and regulations. Interfaced with various departments for on time delivery/pickups and schedule logistics. Over the road (national) driver. Maintained log books and compliance with state to state DOT standards and regulations. Interfaced with various departments for on time delivery/pickups and schedule logistics.



Cuna Mututal

• Greensboro, North Carolina

• Client Services Representative

  • Apr 2001 - Oct 2005

  Verified and maintained insurance information of consumers and real estate loans for Credit Unions and their members. Verified and maintained insurance information of consumers and real estate loans for Credit Unions and their members.



Piedmont Triad Ambulance and Rescue

• High Point, North Carolina

• Office Administrator

  • Jun 2000 - Apr 2001

  Filed electronic insurance claims for payment. Entered data for ambulance tickets/calls. Answered patient billing questions. Filed electronic insurance claims for payment. Entered data for ambulance tickets/calls. Answered patient billing questions.



Piedmont Urological

• High Point, North Carolina

• Office Administrator

  • Oct 1998 - Jun 2000

  Managed data entry for patient charges. Maintained/pulled charts for medical assistance and appointments. Answered multi-line phone system dealing with both patients and physicians. Managed data entry for patient charges. Maintained/pulled charts for medical assistance and appointments. Answered multi-line phone system dealing with both patients and physicians.



Wesley Long Nursing & Rehab

• Jamestown, North Carolina

• Purchasing & Billing Specialist

  • Dec 1996 - Oct 1998

  Procurement specialist for medical supplies in the nursing department. Maintained nursing department's monthly budget and medical records. Billed residents for supplies used. Procurement specialist for medical supplies in the nursing department. Maintained nursing department's monthly budget and medical records. Billed residents for supplies used.



Westwood Health & Rehabilitation Center

• Archdale, North Carolina

• Payroll and Accounts Payable Specialist / HR

  • Jan 1995 - Oct 1996

  Managed payroll for 120 employees and accounts payable. Maintained employee benefits, pal time, insurance, 401k, holiday time and workman's comp. Screen prospective employee applications and answered multi-phone lines. Managed payroll for 120 employees and accounts payable. Maintained employee benefits, pal time, insurance, 401k, holiday time and workman's comp. Screen prospective employee applications and answered multi-phone lines.



My Dad's Crafts

• Jamestown, North Carolina

• Owner/Operator

  • Jan 1993 - Apr 1995

  Created a custom arts/crafts business specializing in custom fixtures/furniture. Maintained sales/tax information, supply inventory, customer orders, store front and local marketing. Created a custom arts/crafts business specializing in custom fixtures/furniture. Maintained sales/tax information, supply inventory, customer orders, store front and local marketing.



Adams Millis (Division of Sara Lee)

• High Point, North Carolina

• Customer Service Representative

  • Feb 1986 - Jul 1993

  Maintained pricing of goods for white-labeled hosiery products. Answered phone lines and tracked b2b orders. Maintained customer orders and packaging/shipping instructions and onboarded new accounts. Maintained pricing of goods for white-labeled hosiery products. Answered phone lines and tracked b2b orders. Maintained customer orders and packaging/shipping instructions and onboarded new accounts.



High Point Elk's Lodge

• High Point, North Carolina

• Office/Payroll Assistant

  • Jan 1981 - Feb 1986

  Maintained payroll, accounts payable, membership dues and answered phone lines. Maintained payroll, accounts payable, membership dues and answered phone lines.