Experience

DALEX FINANCE & LEASING COMPANY LTD

• Financial Services
• 100 - 200 Employee

• Customer Experience Manager

  • Aug 2016 - Present

   Deliver prepared sales scripts to persuade potential customers to purchase a product or service. (Fixed Income Loan product). Obtain client information by answering telephone calls; interviewing clients; verifying information. Inform clients by explaining procedures; answering questions; providing information.

• Administrative Assistant

  • Apr 2016 - Jul 2016

   Provided general administrative and clerical support including mailing, scanning, faxing, and copying to management. Maintained electronic and hard copy filing system. Prepared and modified documents including correspondence, reports, drafts, memos, and emails Assisted with resolving any administrative problems

• Call Center Representative

  • Sep 2015 - Mar 2016

   Maintained and improved quality results by adhering to standards and guidelines, recommending improved procedures. Delivered and prepared sales scripts to persuade potential customers to purchase a product or service. (Fixed Income Loan product).  Informed clients by explaining procedures; answering questions; providing information



Total Ghana Limited

• Accra, Greater Accra Region, Ghana

• Intern

  • Jun 2014 - Sep 2014

   Answered and directed phone calls to appropriate departments  Developed and maintained a filing system  Assisted in the preparation of regularly scheduled reports  Answered and directed phone calls to appropriate departments  Developed and maintained a filing system  Assisted in the preparation of regularly scheduled reports