Business Manager

• Mar 2021 - Present

Client Service Associate

• Aug 2020 - Feb 2021

Executive Administrative Marketing Assistant

• Sep 2015 - Aug 2020

Assisted General Manager (GM), Director of Sales (DOS) and Office Manager (OM).National and Regional Sales, targeted franchise companies, increased new accounts by 10% over prior year.Processed and renewed annual client trade contracts averaging $500,000 in total.Managed GM and DOS client relationships, which included educating clients on digital advertising, which included search engine optimization (SEO), search engine marketing (SEM), pay-per-click advertising, social media marketing, email marketing as well as updates on market and branding trends.Planned and organized annual company profitable events, increasing revenue by 15% over prior year.Overseen program director meetings to review, identify and implement upcoming outside marketing needs for each individual station increasing listenership by 20% in three months.Coordinated and instigated outside marketing resources and projects, including billboards, print magazines and online sources.Organized and scheduled GM’s calendar, drafted, edited and sent correspondence as well as fielded phone calls and took messages.Created and wrote advertisement for clients, often voice the advertisement.Notarized monthly co-op affidavits for OM.Built and updated data bases, which increased sales cold calling by 20%.Trained coworkers on a cloud-based software for entering billing, sales orders, reports and traffic/copy.Responsible for accurate billing of advertising, through the cloud-based software program.Established and ran a successful intern program, working with local colleges to offer educational and beneficial internships for students.

Customer Service Representative

• May 2013 - Jun 2015

Provided services to customers and potential customers regarding products, appointments, billing, scheduling, initiating billing, and maintained customer records. Assisted customers with complaints, troubleshooting, and facilitated trouble reporting. Updated phone directory and E911 listings. Sold new products and up-sold current products, cold and warm selling of monthly promotional sales and reporting of sales. Managed copyright infringement notifications. Provisioned equipment and provided office support to other departments as needed.

Case Manager

• Sep 2012 - Apr 2013

Case Manager for a community based support organization. Assisted clients in updating benefits. Maintained confidentiality and record keeping. Coordinated outside support as required and permitted by client. Prepared correspondence. Conducted research for client eligibility.

Office Manager

• May 2006 - Jul 2012

Managed front office and provided administrative support to staff. Assisted customers in writing advertising. Managed over 500+ accounts receivable. Coordinated collection efforts on past due accounts, within 3 months I had 85% of past due balances on a payment program or paid in full. Managed line classified advertising. Edited and proofed advertisements and articles before print. Trained new employees in administrative support for other supporting newspapers in our region.