Experience

Imagine

• Ireland
• Telecommunications
• 1 - 100 Employee

• Community Engagement Manager

  • Sep 2019 - Present

  Imagine offers a dedicated high speed, high capacity broadband network specifically built for Ireland's regional and rural communities. County Councils, Broadband Officers, TDs, Councillors and community stakeholders who are dealing with homes and businesses in need of better broadband can contact Sandra and team on 1800 938 414 or via betterbroadband@imagine.ie. Key responsibilities To engage across 26 counties with county councils, government depts, TDs/Cllrs, PPN, Schools, GAA clubs and local stakeholders in relation to our high-speed broadband network build. Pass local knowledge with regard to the demand for better broadband from the townlands to field teams, network design and build teams. Represent Imagine as a public speaker at the launch of community initiatives. Launch and deliver Corporate Social Responsibility campaigns such as 'Connecting Communities', an opportunity to engage with community organizations at the heart of local towns Team with marketing to drive community engagement via social media Respond and project manage tenders from etenders.gov.ie such as the Schools Framework for the Department of Education. Engage with third parties in relation to tenders and contracts Client relationship manager to key multi-site accounts Drive customer success, liaise with managers right across the business to implement strategies that contribute to satisfied customers, growth and retention. Show less



Executive Menswear

• United States
• Retail

• Business Development Consultant

  • Jul 2018 - Sep 2019

  Provided friendly, voluntary assistance to father with his business, Significant personal development in regard to customer, supplier and stakeholder communications Modernized record keeping from manual books to digital platform Designed a project plan for building premises optimization and inventory management Provided friendly, voluntary assistance to father with his business, Significant personal development in regard to customer, supplier and stakeholder communications Modernized record keeping from manual books to digital platform Designed a project plan for building premises optimization and inventory management



Magnet+

• Ireland
• Telecommunications
• 1 - 100 Employee

• Business Development Manager

  • Jun 2016 - Jan 2018

  Reponsible for a book of >800 corporate and SME clients Maintained a sales pipeline and achieved monthly sales and churn targets Attended meetings with new business prospects and existing clients Worked with the techincal teams on bespoke business broadband solutions Liaised with sales, service delivery, customer service and billing departments on customer requests Upskilled as new internet security software and data products were introduced Reponsible for a book of >800 corporate and SME clients Maintained a sales pipeline and achieved monthly sales and churn targets Attended meetings with new business prospects and existing clients Worked with the techincal teams on bespoke business broadband solutions Liaised with sales, service delivery, customer service and billing departments on customer requests Upskilled as new internet security software and data products were introduced



Imagine

• Ireland
• Telecommunications
• 1 - 100 Employee

• • Jun 2012 - Jun 2016

  Dedicated client relationship manager for many of Ireland’s top 100 companies.Achieved,monthly churn and sales targets on a book of >700 clientsProcess management for bespoke solutions from service delivery to premium support to billingEscalation point for Eir Wholesale, our business support and technical teams.Competitor analysis,our product portfolio was continuously upgraded to meet evolving trends.

• • Jan 2007 - Jun 2012

  Responsible for establishing a Business Client Relationship DepartmentBuilt the team from suitable internal candidatesImplemented a strategy to improve retention and revenue growth of the business customer base.Defined sales and churn targets for the teamManaged team commission, payroll and performance reviewsTeam training on new products, services, systems and competitor analysisProcess flow management from sales representatives to client relationship departmentAttended key corporate client meetings Show less

• • Feb 2000 - Dec 2006



Retail

• Dublin, Tipperary and the USA

• Sales Representative

  • Sep 1997 - Feb 2000

  Banque National de Paris, La Rochelle, France - Internsip 02/1998 to 07/1998 EIR (Telecom Eireann) - Telesales Representative - part time 01/1999 to 05/1999 Dunkin' Donuts in the USA - Sales Representative - 06/1999 to 09/1999 AP Dinan Timber Importers Ltd - Executive Personal Assisstant - 06/1996 to 09/1996 DD's Boutique, Tipperary - Sales Assistant - 06/1999 to 09/1999 Banque National de Paris, La Rochelle, France - Internsip 02/1998 to 07/1998 EIR (Telecom Eireann) - Telesales Representative - part time 01/1999 to 05/1999 Dunkin' Donuts in the USA - Sales Representative - 06/1999 to 09/1999 AP Dinan Timber Importers Ltd - Executive Personal Assisstant - 06/1996 to 09/1996 DD's Boutique, Tipperary - Sales Assistant - 06/1999 to 09/1999