Digital Business Analyst

• Jul 2017 - Present

Agile Business Analyst

• May 2016 - May 2017

Product Owner: ePortfolio v3.0

• Apr 2015 - Mar 2016

A key project within NES's digital transformation, ePortfolio enables Foundation doctors to record evidence to demonstrate attainment and progress against the Foundation Curriculum for F1 and F2 doctors. Working within a cross-functional Scrum team, my key responsibilities are: - Stakeholder management- Definition of product roadmap- Requirements elicitation- User stories and acceptance criteria definition- User experience and persona creation- Creation of wireframe prototypes and other documentation to support user stories- Maintenance and prioritisation of product backlog- Collaboration with development team to ensure stories are delivered and meet acceptance criteria

Information Architect/Senior Information Manager

• Jul 2005 - Apr 2015

Working with the Knowledge Services Group, I was responsible for design and development of functionality for The Knowledge Network – www.knowledge.scot.nhs.uk, and family of related online services, line-managing a team of up to 5 persons and working closely with contracted software companies. These national services aim to support NHS Scotland staff access relevant information and knowledge to support practice, professional development and information sharing.I lead on requirements analysis to support all aspects of the online services, providing business analysis and project-management for various development projects, acting as the bridge between system users and the development team, providing me with excellent experience and understanding of the software development lifecycle from requirements analysis to user acceptance testing, and project management approaches, including Agile methodology. Key results include:• Project management and requirements analysis of an online tool – the Clinical Knowledge Publisher - for creation and publication of clinical care pathways – www.ckp.scot.nhs.uk • Requirements analysis and project management of a online social directory for NHS Scotland staff – People Connect – www.peopleconnect.scot.nhs.uk • Project-management of a website to support the professional development of nurses, midwives and allied health professionals – www.effectivepractitioner.nes.scot.nhs.uk • Coordination of all aspects of information management work required for embedding of FAST ESP harvesting and search engine, e.g. definition of an index profile, mapping of sources, definition of search and browse parameters, relevance ranking, linguistics tuning.• Management of user acceptance testing and development of test scripts for regular deployments to UAT environments• Management of website bug-fixing and change requests cycles

Product Owner/ Analyst: NEWS/Sepsis/Maternity Sepsis Screening Tool app

• Oct 2013 - Aug 2014

I undertook business analysis and led the development of an award-winning mobile app (Scottish Health Awards Innovation Award 2014; NHS Greater Glasgow & Clyde Chairman Award for Clinical Practice 2014; BMJ Awards (shortlisted) 2015) to support early detection and management of Sepsis. Key responsibilities:- Requirements analysis- Process and workflow mapping- User stories and acceptance criteria definition- Wireframing- Stakeholder engagement- Testing- Documentation supporting registration of the app as a medical device with Medicines and Healthcare products Regulatory Agency (MHRA)

NHS Scotland e-Library Project Team Leader

• Jan 2003 - Jul 2005

Led the team for the development of a new national online service to support the ongoing educational and professional development of all NHS Scotland staff. Key results included:• Development of resource description framework based on metadata and taxonomy standards to support search and retrieval mechanisms for e-Library online services.• Requirements elicitation and analysis for backend metadata management system for cataloguing of electronic resources.• Requirements elicitation and analysis to develop a special sub-site to support the knowledge needs of General Practitioners.

Project Manager - Glasgow Health Information

• Jan 2002 - Jan 2003

I project-managed the development of a web gateway providing access to quality, evaluated health information sources for NHS Glasgow staff.

Project Officer - NHS Glasgow e-Library

• Dec 2000 - Dec 2001

I liaised with electronic publishers and aggregators to provide access to an unprecedented collection of full text electronic journals and databases for all NHS Glasgow staff. This collection was made available via a web interface designed and implemented by myself.

Library and Information Officer

• 1995 - 1999

I provided a library and information service service for users of the British Homeopathic Library, based in Glasgow. Key responsibilities included enquiry desk management, literature searching, cataloguing, classification and indexing of journal articles. I provided a library and information service service for users of the British Homeopathic Library, based in Glasgow. Key responsibilities included enquiry desk management, literature searching, cataloguing, classification and indexing of journal articles.

MARC Cataloguer

• May 1993 - Aug 1994

I worked as a MARC Cataloguer on major bibliographic record conversion projects, including the British Library and the Swiss National Library. Key responsibilities were: - Conversion of existing paper-based bibliographic records into MARC format - Quality assurance of converted records into MARC format I worked as a MARC Cataloguer on major bibliographic record conversion projects, including the British Library and the Swiss National Library. Key responsibilities were: - Conversion of existing paper-based bibliographic records into MARC format - Quality assurance of converted records into MARC format