Sandra Cristovao, BBA, ITIL
Data Integration and Reporting Solutions, SAP SuccessFactors, Senior Consultant HRIS at City of Toronto- Claim this Profile
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Portuguese (Brazil) Native or bilingual proficiency
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Bio
Tamara Doerksen, PMP
Sandra is an experienced leader of numerous initiatives in the City of Toronto, and she is a key contributor towards technology and business process innovations. I had the pleasure of working with her during the stabilization phase of the implementation of SAP SuccessFactors, and she established herself as a professional who is able to successfully liaise between technical and business teams, translating business requirements into appropriate solutions, whether technology or process re-engineering. Sandra is extremely personable, well liked and respected by all levels, and committed to achieve organizational goals. I welcome any opportunity to work with Sandra!
Bill Taylor
Sandra has been a continuous learner her entire career often stepping out of her traditional roles to have new experiences. She has shown diligence, creativity and leadership in the various positions she has held. I always considered Sandra a true asset on our team.
Tamara Doerksen, PMP
Sandra is an experienced leader of numerous initiatives in the City of Toronto, and she is a key contributor towards technology and business process innovations. I had the pleasure of working with her during the stabilization phase of the implementation of SAP SuccessFactors, and she established herself as a professional who is able to successfully liaise between technical and business teams, translating business requirements into appropriate solutions, whether technology or process re-engineering. Sandra is extremely personable, well liked and respected by all levels, and committed to achieve organizational goals. I welcome any opportunity to work with Sandra!
Bill Taylor
Sandra has been a continuous learner her entire career often stepping out of her traditional roles to have new experiences. She has shown diligence, creativity and leadership in the various positions she has held. I always considered Sandra a true asset on our team.
Tamara Doerksen, PMP
Sandra is an experienced leader of numerous initiatives in the City of Toronto, and she is a key contributor towards technology and business process innovations. I had the pleasure of working with her during the stabilization phase of the implementation of SAP SuccessFactors, and she established herself as a professional who is able to successfully liaise between technical and business teams, translating business requirements into appropriate solutions, whether technology or process re-engineering. Sandra is extremely personable, well liked and respected by all levels, and committed to achieve organizational goals. I welcome any opportunity to work with Sandra!
Bill Taylor
Sandra has been a continuous learner her entire career often stepping out of her traditional roles to have new experiences. She has shown diligence, creativity and leadership in the various positions she has held. I always considered Sandra a true asset on our team.
Tamara Doerksen, PMP
Sandra is an experienced leader of numerous initiatives in the City of Toronto, and she is a key contributor towards technology and business process innovations. I had the pleasure of working with her during the stabilization phase of the implementation of SAP SuccessFactors, and she established herself as a professional who is able to successfully liaise between technical and business teams, translating business requirements into appropriate solutions, whether technology or process re-engineering. Sandra is extremely personable, well liked and respected by all levels, and committed to achieve organizational goals. I welcome any opportunity to work with Sandra!
Bill Taylor
Sandra has been a continuous learner her entire career often stepping out of her traditional roles to have new experiences. She has shown diligence, creativity and leadership in the various positions she has held. I always considered Sandra a true asset on our team.
Credentials
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Implementation Design Principles - SAP SuccessFactors People Analytics
SAPDec, 2022- Sep, 2024 -
SAP Certified Application Associate - SAP SuccessFactors People Analytics: Reporting 2022
SAPNov, 2022- Sep, 2024 -
Body Language for Leaders
LinkedInApr, 2021- Sep, 2024 -
Building Resilience
LinkedInApr, 2021- Sep, 2024 -
Data, Economic Modeling, and Forecasting with Stata
LinkedInMar, 2021- Sep, 2024 -
Learning Excel: Data Analysis
LinkedInMar, 2021- Sep, 2024 -
SAP Support Knowledge 2020 - Support and Success Essentials for SAP Cloud Solutions
SAPMar, 2021- Sep, 2024 -
Change Management
City of TorontoDec, 2017- Sep, 2024 -
E-Learning
University of TorontoJun, 2015- Sep, 2024 -
Web Writing and Social Media Communications
University of TorontoJun, 2015- Sep, 2024 -
Adult Education/ Staff Training
Seneca College - Part-time StudiesAug, 2001- Sep, 2024 -
SAP Product Knowledge 2022 - SAP SuccessFactors Legacy Reporting Expert (SFX)
SAPMar, 2022- Sep, 2024 -
SAP Product Knowledge 2022 - SAP SuccessFactors People Analytics Story Reporting Expert (SFX)
SAPMar, 2022- Sep, 2024 -
SAP Product Knowledge 2022 - SAP SuccessFactors Platform Expert (SFX)
SAPMar, 2022- Sep, 2024 -
Become a More Resilient Leader in Turbulent Times
Harvard Business School Online
Experience
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City of Toronto
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Canada
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Government Administration
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700 & Above Employee
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Data Integration and Reporting Solutions, SAP SuccessFactors, Senior Consultant HRIS
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Oct 2020 - Present
Management team responsible for providing expertise to address data analytics requirements and business intelligence solutions for a wide range of decisions, ranging from operational to strategic, through the technical development of integration and reporting solutions.
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SAP SuccessFactors People Analytics Implementation, Senior Consultant HRIS
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Apr 2019 - Oct 2020
Managed reporting strategy team for a SuccessFactors implementation, a partnership with multi-domain business areas across all levels of the organization. Responsible for management of stakeholder requirements, end-user engagement and experience, resource planning, and technical development of organizational reports.
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Senior Consultant - Human Resources Information Systems HRIS
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2017 - Apr 2019
Provided consultation and guidance to corporate clients for accurately reflecting Council Approved Operating and Capital Budgets against the City of Toronto’s organizational structure. Ensure compliance to Organizational Change Guidelines by coordinating regular quality assurance checks and implementing corrective measures. Co-chair of Complement Management Working Group, a corporate partners and stakeholders team, and a growing platform for disseminating information, delivering education, introducing changes, and providing support to the user community. Support City Council’s requests for reports, accept accountability for the accuracy of data and take necessary measures to guarantee effective operational management.Support change management principles and best practices by maintaining clear and constant communication with all stakeholders.
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Senior Business & Systems Analyst
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2016 - 2017
Provided expertise, insight and recommendations during the implementation of a custom system chosen as a solution to address the increased demand for real-time reporting, milestones tracking and expenditures during the execution of major construction projects across five divisional clients. This project included a diverse range of stakeholder cultures, needs and expectations, and various degrees of flexibility to adopt change. I elicited and managed business requirements, defined current and to-be business processes, developed training curriculum, while applying an adaptable change management framework to support business transformation in an unionized environment. I developed standard operating procedures, executed strategic plans such as stakeholder engagement and communications plans for both the initial implementation and post go-live business support that were customized to individual stakeholders.
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SAP HCM Consultant
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2001 - 2016
Provided SAP consultation services to corporate clients at a functional level, serving as liaison between business and technical teams. Chaired various governance meetings and assisted clients in establishing business processes best practices. Participated in the development of RFQ, RFP and RFI requirements, developed strategic plans, proof of concept activities, and numerous project related documentations. Determined technical security profiles, designed and developed SAP HR system security roles to support the needs of clients with various deployment requirements. Configured and customized SAP to accommodate specific business processes requirements of each client group, designing technical specifications for customized reports and coordinating business acceptance testing and sign-off according to project charters.Partnered with multiple divisional groups and coordinated biannual system enhancement projects that included the management of a high volume of test cases for multiple modules, evaluating impact, addressing critical issues, and successfully coordinating User Acceptance Testing with corporate stakeholders for 30+ projects
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SAP HCM Project Implementation Training & Education Lead
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1999 - 2001
Supervised a team of five technical trainers during the implementation of SAP at the City of Toronto. I organized the development of end-user training curriculum and educational materials for five SAP HR sub-modules (Organizational Management, Compensation, Training and Events, Benefits, and Time and Attendance). I managed workload, conducted hiring interviews, coached, trained, resolved conflicts, and delegated work as required. I identified the need for an organized end-user support and positively influenced divisional leads to agree to institute the initial SAP HR Helpdesk Support system at the City of Toronto
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Systems Administrator
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1995 - 1999
Assisted in the development and implementation of a custom solution (Records Storage Management System [RSMS], a relational database management system) that facilitated the inventory and retrieval process of archival documents. Performed database maintenance (C++, SQL), user administration and system security, ensured compliance with database vendor license agreement, and provided end-user training and support.
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Supervisor, Micrographics Project
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1990 - 1995
Supervised a team of 11 unionized staff for a project that involved the conversion of building plan documents into more accessible media. Responsibilities included managing staff work load, coordinating resource requirements to meet expected quotas based on project timelines and budget, conducting performance reviews and providing feedback/coaching. I developed and implemented quality assurance measures that were helpful in meeting work demands while following applicable provisions such as the Human Rights Code, Occupation Health & Safety Act and Regulations, collective agreements, related Labour Legislation, and related HR policies
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Education
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2017 - 2017
University of Toronto
Business Process Management -
2014 - 2015
University of Toronto
Web Writing and Social Media Communications -
2012 - 2014
University of Toronto
e-Learning -
1999 - 2001
Seneca College
Adult and Continuing Education and Teaching -
1997 - 1999
DeVry Institute of Technology
Computer/Information Technology Administration and Management -
1995 - 1996
Ryerson University
Human Resources Management and Services -
1984 - 1987
Federal University of Technology - Parana
Bachelor of Business Administration - BBA, Management Information Systems and Services
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