Experience

Shainin

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Director of Training Services

  • Jun 2011 - Present

  I review options for manufacturers on their next steps to building a successful Red X problem solving team. Responding to inquires daily on how their company can begin the process of building and developing their resources to become stronger Problem Solvers. Shainin offers programs to assist all levels, Management to shop floor. Our training will change internal culture and learn how to stop the chaos that unsolved problems cause. I manage departments that coordinate all classes that are provided by Shainin within US, Canada, Mexico and Brazil. Prepare client proposals, statement of work, license and service agreements. Daily use of SAP and CITS computer programs. Direct report to Shainin's CEO. Show less

• Sales Administrator

  • Sep 2002 - Jun 2011

  Administrative duties relating to class coordination including hotel contracts, confirming students, accepting payments and keeping accounting updated on last minute changes for billing purposes. Sales activities, assisting in quotes, responding to new inquires for training information.Executive Administrative duties to Vice Presidents.



Observer & Eccentric Newspaper

• Livonia, Michigan

• Accounts Receivable Manager

  • Feb 1997 - Jan 2002

  Manage the Business Office, customer service staff, credit and circulation staff responsible for newspaper invoicing. Implemented PBS, computerized billing system. Month-end and bi-weekly billing responsibility. Provided customer service to over 4,000 active commercial accounts and 1,000 transient accounts. Oversaw cash drawer balances and bank deposits daily. Yearly reviews and personal improvement plans and training of a staff of thirteen. Direct report to Controller. Manage the Business Office, customer service staff, credit and circulation staff responsible for newspaper invoicing. Implemented PBS, computerized billing system. Month-end and bi-weekly billing responsibility. Provided customer service to over 4,000 active commercial accounts and 1,000 transient accounts. Oversaw cash drawer balances and bank deposits daily. Yearly reviews and personal improvement plans and training of a staff of thirteen. Direct report to Controller.



Observer & Eccentrice Newspaper

• Livonia, Michigan

• Manager Ad Placement

  • Mar 1991 - Feb 1997

  Coordinated and designed the layout of ROP Advertising for all fifteen Newspapers and Special Sections, including ad/copy ratio. Implemented Layout 8000. including Electronic Page Assembly and SCS Links, trained all staff involved. Designed the configuration of new Sunday products.Supervised staff of five including yearly reviews and PIP. Mediate between advertising and editorial staff. Direct report to Advertising Director. Coordinated and designed the layout of ROP Advertising for all fifteen Newspapers and Special Sections, including ad/copy ratio. Implemented Layout 8000. including Electronic Page Assembly and SCS Links, trained all staff involved. Designed the configuration of new Sunday products.Supervised staff of five including yearly reviews and PIP. Mediate between advertising and editorial staff. Direct report to Advertising Director.