Chief Financial Officer

• Aug 2019 - Present

Office/HR Office Manager

• Feb 2018 - Jun 2019

Principal Specialist, Training

• Jan 2017 - Jun 2017

Business Operations Administrator

• May 2016 - Jan 2017

Quality Assurance and Program Improvement Specialist

• Feb 2010 - May 2016

Provide program and process improvement support in the Program Improvement and Evaluation (PIE) Office applying Lean Six Sigma methodologies. Create and implement Data and Quality Management processes to increase efficiency in the PIE office and division projects, incorporating process improvement into all initiatives. Support the division by designing, developing, implementing and managing the current QA system and activities. Perform Quality Control (QC) on data sets. Analyze, plan… Show more Provide program and process improvement support in the Program Improvement and Evaluation (PIE) Office applying Lean Six Sigma methodologies. Create and implement Data and Quality Management processes to increase efficiency in the PIE office and division projects, incorporating process improvement into all initiatives. Support the division by designing, developing, implementing and managing the current QA system and activities. Perform Quality Control (QC) on data sets. Analyze, plan, design and evaluate programs, projects and initiatives to conduct Gap Analysis and Risk Management. Ensure proper PIE office and other divisions within the organizations. Provide effective oral and written communications to all divisions within the organization. Lead meetings and present information at various meetings, as well as provide webinars and internal training for the PIE office. Create written executive summaries for meetings and draft other documents, to include monthly and quarterly reports, manuals, policies and Standard Operating Procedures (SOPs). Review reports and communicate with QA, production, management and systems personnel to discuss and solve work-related problems. Design reports that reflect standards compliance and non-compliance.

Executive Director

• Nov 2009 - Feb 2010

Led development and strategic planning for a non-profit mentoring program for families below the poverty level (later absorbed by United Way as “United Way of the Eastern Panhandle”). LEADERSHIP: Managed annual budget of $200K. Directed 2 staff members and 10 volunteers, setting policies and procedures. Scheduled, assigned and evaluated work, offering training, mentorship and guidance. Managed all fundraising events and prepared all grant applications. Served as POC and liaison between… Show more Led development and strategic planning for a non-profit mentoring program for families below the poverty level (later absorbed by United Way as “United Way of the Eastern Panhandle”). LEADERSHIP: Managed annual budget of $200K. Directed 2 staff members and 10 volunteers, setting policies and procedures. Scheduled, assigned and evaluated work, offering training, mentorship and guidance. Managed all fundraising events and prepared all grant applications. Served as POC and liaison between the Board, the organization, the community and local agencies. STRATEGIC PLANNING: Developed all public relations, marketing and strategic plans to build community awareness. Revised overall strategic planning to include key detailed components for each objective, including the type and number of required resources. QUALITY MANAGEMENT: Created a Quality Management System encompassing all daily operations, processes and the Volunteer Training Program. Seeing there was no tracking system for volunteers, used Quality Management System (QMS) software to collect information such as initial contact/meeting dates and notes, pertinent information from family mentors, background checks, training, etc. ABILITY TO ANALYZE: Evaluated, analyzed and revised the annual budget to meet mission objectives. Reviewed and analyzed all metrics and measurements to identify gaps, increase efficiency and improve profitability. Provided analysis from previous two years by quarter. COMMUNICATIONS: Interacted with community agencies, families, staff and Board of Directors on a daily basis. Provided written communications to all stakeholders within the organization as well as to the Board of Directors. Provided monthly written and oral report to Board of Directors. Scheduled 24 informational talks at churches and created a pamphlet for circulation at schools, libraries, local state agencies, boys and girls clubs, Rotary Clubs, Chamber of Commerce, after-school programs, etc. to raise awareness. Show less Led development and strategic planning for a non-profit mentoring program for families below the poverty level (later absorbed by United Way as “United Way of the Eastern Panhandle”). LEADERSHIP: Managed annual budget of $200K. Directed 2 staff members and 10 volunteers, setting policies and procedures. Scheduled, assigned and evaluated work, offering training, mentorship and guidance. Managed all fundraising events and prepared all grant applications. Served as POC and liaison between… Show more Led development and strategic planning for a non-profit mentoring program for families below the poverty level (later absorbed by United Way as “United Way of the Eastern Panhandle”). LEADERSHIP: Managed annual budget of $200K. Directed 2 staff members and 10 volunteers, setting policies and procedures. Scheduled, assigned and evaluated work, offering training, mentorship and guidance. Managed all fundraising events and prepared all grant applications. Served as POC and liaison between the Board, the organization, the community and local agencies. STRATEGIC PLANNING: Developed all public relations, marketing and strategic plans to build community awareness. Revised overall strategic planning to include key detailed components for each objective, including the type and number of required resources. QUALITY MANAGEMENT: Created a Quality Management System encompassing all daily operations, processes and the Volunteer Training Program. Seeing there was no tracking system for volunteers, used Quality Management System (QMS) software to collect information such as initial contact/meeting dates and notes, pertinent information from family mentors, background checks, training, etc. ABILITY TO ANALYZE: Evaluated, analyzed and revised the annual budget to meet mission objectives. Reviewed and analyzed all metrics and measurements to identify gaps, increase efficiency and improve profitability. Provided analysis from previous two years by quarter. COMMUNICATIONS: Interacted with community agencies, families, staff and Board of Directors on a daily basis. Provided written communications to all stakeholders within the organization as well as to the Board of Directors. Provided monthly written and oral report to Board of Directors. Scheduled 24 informational talks at churches and created a pamphlet for circulation at schools, libraries, local state agencies, boys and girls clubs, Rotary Clubs, Chamber of Commerce, after-school programs, etc. to raise awareness. Show less

Officer Manager/Strategic Planner

• 1992 - Oct 2009

LEADERSHIP: Managed four office personnel and all business operations, including Human Resources, marketing, advertising, Accounts Receivables, Accounts Payable and billable hours from two attorneys. STRATEGIC PLANNING: Developed a five-year strategic plan to grow the business, decrease overhead and evaluate staffing requirements (i.e., support staff and additional attorneys). Developed advertising and marketing plans for various media, including participation in community… Show more LEADERSHIP: Managed four office personnel and all business operations, including Human Resources, marketing, advertising, Accounts Receivables, Accounts Payable and billable hours from two attorneys. STRATEGIC PLANNING: Developed a five-year strategic plan to grow the business, decrease overhead and evaluate staffing requirements (i.e., support staff and additional attorneys). Developed advertising and marketing plans for various media, including participation in community events. QUALITY MANAGEMENT: Developed a Quality Management System encompassing all components of the business, including policies, procedures, document production, client process, accounting, client follow-up and resources. Within 60 days of implementation, increased efficiency across the board by 20%. ABILITY TO ANALYZE: Reviewed data regarding account receivables to determine if there was a commonality of the rate of unpaid account. Performed frequency distribution, standard deviation, correlation matrix and cross-tabulation to conclude that billing was not going out on a regular basis and options for payments were not being stated. COMMUNICATIONS: Met, received and briefed all new clients. Interacted with staff, clients and local and federal courts on a daily basis. Developed and provided training workshops in Negotiation, Managing Conflict in the Workplace and Alternative Dispute Resolution techniques. Wrote all SOPs, petitions and pleadings for attorneys in the office. Reviewed and edited a wide range of court and legal forms and supporting documents to ensure clarity, accuracy and proper grammar. ACCOMPLISHMENTS: *Grew the business by 15% the first year and every year thereafter *Decreased Accounts Receivable collections by 90% *Participated in annual panel reviews for grant applications as Facilitator/Reviewer for AmeriCorps *Established The Mediation Center, L.L.C. as Chief Executive Officer/Mediator/Facilitator Show less LEADERSHIP: Managed four office personnel and all business operations, including Human Resources, marketing, advertising, Accounts Receivables, Accounts Payable and billable hours from two attorneys. STRATEGIC PLANNING: Developed a five-year strategic plan to grow the business, decrease overhead and evaluate staffing requirements (i.e., support staff and additional attorneys). Developed advertising and marketing plans for various media, including participation in community… Show more LEADERSHIP: Managed four office personnel and all business operations, including Human Resources, marketing, advertising, Accounts Receivables, Accounts Payable and billable hours from two attorneys. STRATEGIC PLANNING: Developed a five-year strategic plan to grow the business, decrease overhead and evaluate staffing requirements (i.e., support staff and additional attorneys). Developed advertising and marketing plans for various media, including participation in community events. QUALITY MANAGEMENT: Developed a Quality Management System encompassing all components of the business, including policies, procedures, document production, client process, accounting, client follow-up and resources. Within 60 days of implementation, increased efficiency across the board by 20%. ABILITY TO ANALYZE: Reviewed data regarding account receivables to determine if there was a commonality of the rate of unpaid account. Performed frequency distribution, standard deviation, correlation matrix and cross-tabulation to conclude that billing was not going out on a regular basis and options for payments were not being stated. COMMUNICATIONS: Met, received and briefed all new clients. Interacted with staff, clients and local and federal courts on a daily basis. Developed and provided training workshops in Negotiation, Managing Conflict in the Workplace and Alternative Dispute Resolution techniques. Wrote all SOPs, petitions and pleadings for attorneys in the office. Reviewed and edited a wide range of court and legal forms and supporting documents to ensure clarity, accuracy and proper grammar. ACCOMPLISHMENTS: *Grew the business by 15% the first year and every year thereafter *Decreased Accounts Receivable collections by 90% *Participated in annual panel reviews for grant applications as Facilitator/Reviewer for AmeriCorps *Established The Mediation Center, L.L.C. as Chief Executive Officer/Mediator/Facilitator Show less