Experience

BY TERRY

• France
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Credit Controller

  • Sep 2020 - Present



TAG

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Senior Commissions Controller

  • Jan 2019 - Aug 2020

  On top of my previous responsibilities• Implemented cross training of any new team members of other departments to minimise any mistakes or missing information in the files & improve the cash collection. This also helped putting a face to a name & getting the teams to work in a consistent manner • Worked closely with the procurement team to ensure a good relationship & communication with suppliers on a finance/commissions level & assist with the month end routine• Created & updated procedure manuals for all team members , weekly the individual performances for the UK & US teams, to highlight if support was required

• Commissions Controller

  • May 2016 - Dec 2018

  • Generated a priority chasing list for hotel commissions (chasing min 80% of the biggest invoices from previous week batch), this allowed the Commission Team to collect current debt & keep the bad debt at a minimum level reaching our annual target of 8%. Built into this approach was ensuring any accounts/invoices are not growing any older than 90 days on commissions ledger• Introduced investigation/chasing processes of part paid invoices as part of the daily/weekly cash allocation duties to ensure effective debt management of any part paid invoices with standardised chasing templates for diverse scenarios to ensure consistency of customer service & message• Implemented a bespoke cash collections approach based on the nature of the relationship. This was achieved by building strong relationships with our key contact for each partner, sending excel reconciliation instead of the monthly PDF statement when requested by our partners & ensured reconciliation of their bookings listing against our records• Updated the accuracy check points list for the hotels commissions weekly invoices batch to reduce the quantity of queries received by our partners & double checked our monthly statements batch to ensure all open accounts are reconciled & included. On average queries were reduced by 10 – 25% depending on the week• Acted as key contact for any French speaking partners by putting in place a bespoke relationship in French & translated written communication in French to ensure no miss-out invoices or dunning letters • Reviewed the account dispute process & promoted within the team all information from suppliers & our system was gathered so a comparison analysis could be conducted. Follow up action included credit notes or additional invoices. This reduced time delays & ensured quicker cash collection• Presented, on a weekly basis, bad debts to the Credit Manager with a recommended plan of action which covered escalation to higher level on both sides



glh Hotels

• United Kingdom
• Hospitality
• 400 - 500 Employee

• Credit Controller

  • Sep 2012 - Apr 2016

  Accounts Receivable • Ensured any accounts are not growing any older than their credit terms & managed account/invoice disputes gathering appropriate information, conducting analyses & recommending suitable actions such as credit notes or additional invoices when applicable• Identified bad debts at the earliest opportunity, reporting them to the Credit Manager & recommending credit facilities blocks or suspensions where appropriate & occasionally instigated legal proceedings• Built strong relationship with all key accounts by offering a bespoke collections approach to clients based on size of ledger, aged & the nature of the relationship• Implemented the standard of sending statement & reminders after each payment received by our partners, this allowed to save time by allocating payment & chasing remaining due invoices at the same time• Investigated & resolved any duplicate, over or under payments • Reported potential fraudulent credit card use: => Checked future bookings in system for fraudulent CC use & reported it to our security team & police department • Prepared monthly reports in accordance with the Company Policy• Implemented an excel spreadsheet to reconcile the groups invoices • Organised cross training: => of the reservation team to ensure bookings are registered & treated accurately & all payments recorded accurately towards the relevant groups &/or meetings/events with the introduction of a google sheet to keep track of all expected deposit payment to be updated by Groups, M&E & Finance Team once the payments are received => of the reception team to ensure the accuracy of the daily city ledger invoices before check out

• Financial Assistant

  • Nov 2010 - Sep 2012

  Accounts Payable• Established new procedures for PO request to ensure all call out are recorded & included in budget & avoid any supplier invoices out of the budget• Investigated any potential discrepancies between supplier invoices & order placed• Managed account/invoice disputes, both with internal & external partners gathering the right information, analysing the situations & recommending suitable actions such as credit notes or additional invoices when applicable• Prepared the monthly cost controlF&B Control • Provided an effective system of Food & Beverage Cost control by methodically & systematically checking the day-to-day business transactions & implementing daily or weekly spot check of key F&B items & reuse of leftovers from the restaurant for staff • Initiated cross training of other departments staff members to develop awareness of finance proceduresPayroll • Administered Payroll in line with set deadlines & reconciled gratuities according to the Company Policy• Controlled payroll against forecast revenue & generated payroll journals

• Finance Assistant

  • Apr 2007 - Nov 2010

  Income Audit• Verified & recorded all revenue transactions & prepared daily & monthly requested reports for management according to Hotel policies & procedures• Organised cross training of other department team members to ensure internal standards & procedures are followed accurately & the most appropriate payment terms were in place for high level bookingsBanking• Reconciled & recorded cash, cheque & cards payments from previous business day between the cashier reports & the property management system, investigated & corrected any discrepancies arising• Introduced cross training of night managers to ensure the accuracy of the night team reports including payment reconciliation• Recorded income payment & bank city ledger payments• Ensured that unallocated cash is identified & allocated by liaising with debtors & client accountantsPayroll • Administered Payroll in line with set deadlines & reconciled gratuities according to the Company Policy• Controlled payroll against forecast revenue & generated payroll journals