Sandra Broczkowski
Customer Service Representative at Supreme Collision Centre- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Standard First Aid & CPR/AED Level HCP
Canadian Red CrossJan, 2015- Oct, 2024
Experience
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Supreme Collision Centre
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Canada
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Automotive
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1 - 100 Employee
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Customer Service Representative
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Aug 2016 - Present
First point of contact for all customers via phone, email, or walk-in. Manage shop schedule for both estimates and repairs-Coordinating with Dealers and Insurance partners as well as any walk-in customers. Process insurance files from over 25 major insurance partners via Audatex and Mitchell estimating software. Facilitate customer check-in/out. Maintain customer files in Summit Management Software with high level of accuracy. Correspond with insurance partners regarding status updates, deductibles and additional insurance information. Arrange towing for all non-driveable vehicles -ensure tow bills are aligned with local bylaws and insurance guidelines. Update rental car partners through online repair status systems. Enter appraiser's estimates into Audatex or Mitchell Estimating Software. Enter parts orders using Parts Bridge, Collision Link and Progi Parts. Ordering parts with our Vendors and receiving parts upon delivery. Process parts returns, obtaining credits and posting them into Summit Management Software. Accountable for Accounts Receivable at a shop level. Maintain general office upkeep and inventory of office supplies. Show less
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Sears Canada
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Canada
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Retail
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700 & Above Employee
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Administrative Assistant
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Jun 2016 - Aug 2016
Provided a broad variety of basic clerical support to all departments and Management Input and/or retrieved your data for designated records, files, etc., usually via computerized systems. Maintained complete and accurate information Performed simple calculations and complete job related forms (hand written and electronic) tabulated and compiled data in standard format for analysis Communicated with the other Sears departments and contacted outside sources in some cases to exchange information, this included responding to queries and requests for information, distributing information packages and materials Participated with Senior Office Administrative team compiling reports, performing parts of complex assignments such as basic analysis, complex calculations, etc. Performed general office duties including, filing office documents and maintaining filing systems, answering telephones, respond to routine inquiries, photocopying/faxing/scanning documents, scheduling/arranging meetings and ordering supplies Show less
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H&R Block Canada
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Canada
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Financial Services
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300 - 400 Employee
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Client Service Professional
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Jan 2015 - May 2016
Greeted and welcomed each client in a cheerful and professional manner immediately as the client enters the tax office. Quickly determined the client’s service needs and assigned the client to an appropriate associate. Answered the telephone in professional manner, provided the basic information about services and fees, transferred calls to tax associates as necessary to fully respond or resolve problems. Received and secured cash, debit/credit card receipts and balanced cash for end of day closing procedures. Did all daily/weekly reports that were required Scheduled clients appointments using CIS (Client Interaction System), assembled clients folders, maintain confidential/sensitive files and promptly file completed returns Assisted with the maintenance of COD pending and pick-up files Maintained proper office appearance and cleanliness. Ensured that workstation is neat and clean at all times and prepares for the following day by ensuring that adequate supplies are on hand. Monitored client flow by managing and advising clients of the anticipated wait time and following-up when there are any expected delays. Show less
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Personal Support Worker
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Apr 2012 - Oct 2012
Implemented Safety Measures Assisted with Hygiene and Grooming Assisted with Toileting/Elimination Ambulation/Mobilization/Transfers - Hoyer Lift and SARA Provided Cognitive, Social and Emotional Support Assisted with Cognitively Impaired Client(s) Assisted with meals/snacks - partial/total assistance Observed procedures in Palliative Care Observation and Communication Skills Implemented Safety Measures Assisted with Ambulation Provided Cognitive, Social and Emotional Support Assisted with Transporting Residence’s to Activities Assisted with meals/snacks - partial/total assistance One on one visits with Residence’s Assisted with Activities Show less
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Server
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Aug 2009 - Sep 2012
Served beverages and food Maintained customer satisfaction Worked in a computerized environment (POS) Responsible of training new serving staff Health and Safety Committee Member Served beverages and food Maintained customer satisfaction Worked in a computerized environment (POS) Responsible of training new serving staff Health and Safety Committee Member
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Education
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2015 - 2016
H & R Block Tax School
Tax Professional Level One, Fundamentals of Income Tax -
2011 - 2012
Everest College - Newmarket, ON Canada
Personal Support Worker Certificate -
1994 - 1995
Centennial College
Office Management Certificate, Office Management
Community
