Experience

The Ramp People

• United Kingdom
• Retail
• 1 - 100 Employee

• eCommerce Sales and Operations

  • Apr 2018 - Present

  Oversaw all retail, sales, marketing and administrative initiatives for the DACH division. Created and implemented sales, marketing and customer success strategies that have resulted in revenue growth and increase in repeat business by developing new sales channels and acquiring trade partners in the German-speaking European market. Worked closely with our customers to ensure repeat business and customer success. I have simplified and streamlined internal order processing which significantly cut down on the amount of time it took to place a sales order across two systems. Sole responsibility of stock forecast based on 18 months order history as well as a stock ordering process for a subsidiary company with a physical location in Germany. Other responsibilities included: - Invoicing and payment management - Claims management - Competition benchmarking & price comparison - Risk assessment & management for product reliability



Grocery Accelerator Ltd

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Program Manager

  • Jan 2017 - Mar 2018

  Brand and Partner Management - Lead generation and lead conversion of potential suppliers according to retailer’s brief - Main contact for 60 startup brands within the FMCG industry supporting them with retailer listings including Ocado and Marks and Spencer - Lead account manager for Discovery Shop within Ocado (Grocery Accelerator provides a platform for 40 FMCG Start-Ups) - Conducting weekly operations meetings with the retailer to ensure action points raised in previous week are followed up and actioned Programme and Project Management - Co-ordinate communication, participation, and organisation of all GA programs, events and workshops. - Project-manage GA’s external participation in trade events such as International Food Exhibition, Speciality & Fine Food Fair and Food and Drink Expo - Overseeing accurate processing of account set up process, new listings, marketing initiatives, monthly promotions and prompt distribution of sales data - Manage financial processes (purchase ledger, sales ledger, expenses) including migration of accounts to Xero.



Delphis Eco

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Finance and Logistics

  • Jun 2016 - Nov 2016

  Click to edit position description- End to End Order Management Cycle responisibility in various systems (QuickBooks, MACS and Unleashed) ensuring an OTD rate of 97% - Create and manage demand forecast – accuracy of 85 % - Procurement of new stock and dealing with 3 PL nationally & internationally - Reduced stock levels by 20% through improved FCST methods and customer relationship - Match goods received with purchase orders and delivery notes - Producing weekly management reports - Emailing customers daily with updates of their orders



Tatty Bumpkin Kingston

• Kingston upon Thames, United Kingdom

• Business Owner Yoga for children

  • Aug 2015 - Jun 2016

  - Delivering yoga based ativity classes to children between the age of 6 weeks – 7 years - Build the market from scratch - from none to 10 opportunities (schools, Nurseries and private classes) - Track record of lead generation and activation - Build strong social media following from scratch to 500 - Managing Accounting, Marketing and Sales as well as hiring and training 3rd party teachers - Delivering yoga based ativity classes to children between the age of 6 weeks – 7 years - Build the market from scratch - from none to 10 opportunities (schools, Nurseries and private classes) - Track record of lead generation and activation - Build strong social media following from scratch to 500 - Managing Accounting, Marketing and Sales as well as hiring and training 3rd party teachers



PokerStars

• Ireland
• Entertainment Providers
• 700 & Above Employee

• Senior Fraud and Payments Analyst

  • Apr 2007 - Aug 2015

  - Overseeing the smooth and efficient operations of the payment processor(s) to ensure that player’s transactions are processed in an accurate and timely fashion - As the first line of contact with the processor(s), liaising with the necessary processor personnel and departments - Ensuring that the system is updated accordingly and the output/results recorded accurately to facilitate checking that the actual amounts are received or paid to the relevant bank accounts - Ensuring cashout time limit targets are met or bettered. Target hit rate consistently at 95% - overseeing an average daily amount of £5 Million - Direct customer engagement to resolve queries – consistently overachieved target of 89% - Providing accurate and timely information for management reporting purposes with the ultimate aims of improving the end-user experience and reducing declined/rejected/failed transaction rates - Approval of deposit limits increases - Detect and prevent fraud - Training and on boarding new personnel - Managing and overseeing player accounts



bwin

• Austria
• Gambling Facilities and Casinos
• 300 - 400 Employee

• International Customer Service Coordinator

  • May 2005 - Feb 2007

  - Handling of customer inquiries via email and telephone - regarding all Bwin products (Sport bets, Poker, Casino, Games) - General customer service administration - Relate with all departments within Bwin - Handling of customer inquiries via email and telephone - regarding all Bwin products (Sport bets, Poker, Casino, Games) - General customer service administration - Relate with all departments within Bwin



Continental

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Demand Planner

  • Jan 2005 - May 2006

  monitoring daily replenishment orders calculated and created by the systems runs reporting to the business and supply chain regarding current and future stock availability liaising with the plant supply chain planners attending scheduled meetings to allow feedback of supply considerations managing customer orders that cannot be delivered on time through analysis of dynamic availability monitoring daily replenishment orders calculated and created by the systems runs reporting to the business and supply chain regarding current and future stock availability liaising with the plant supply chain planners attending scheduled meetings to allow feedback of supply considerations managing customer orders that cannot be delivered on time through analysis of dynamic availability



Mathmos Ltd

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Account Manager

  • Apr 2002 - Dec 2004

  - Dealing with key accounts and distributors all over Europe on a day to day basis - Dealing with key accounts and distributors all over Europe on a day to day basis