Experience

Intuity Communications

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Operations Director

  • Feb 2021 - Present



AREMA LTD

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Programme Manager / PA

  • Jul 2015 - Present



Telecom Training Know How

• windsor

• Freelance Trainer

  • Jan 2000 - Jul 2015

  Delivery of end user training on Avaya systems. Definity, Multivantage, Communication Manager, Aura and IP Office Courses : SYSTEM ADMINISTRATION CM Basic System Administration Training ACD &Vectors Training Aura Messaging Training Modular Messaging Training Voicemail Administration Training CONTACT CENTRE ACD Contact Centre Training AACC Administration Training CMS Supervisor Training CMS Administration Training CMS Reports Training Train the Trainer ACD Agent Training OPERATOR CONSOLE One-X Attendant Training OSPC Attendant Console HANDSETS 1403 Handset Training 1408 Handset Training 1416 Handset Training 1608i Handset Training 1616i Handset Training 2410 Handset Training 2420 Handset Training 4622SW Handset Training 4624 Handset Training 4625SW Handset Training 5402 Handset Training 5410 Handset Training 5420 Handset Training 5610 Handset Training 5621 Handset Training 9608 Handset Training 9610 Handset Training 9621G Handset Training 9620 Handset Training 9630 Handset Training 9640 Handset Training 9650 Handset Training One-x Communicator Training One-x Deskphone 9670G Handset Training GO LIVE SUPPORT / FLOOR WALKING Show less



IP Integration

• United Kingdom
• Telecommunications
• 100 - 200 Employee

• Training Consultant

  • 2007 - 2009

  Training needs analysis Selling training days Course design Design of user guides Delivery of courses across UK and Europe Accumulate Feedback Co-ordinate external trainers Training needs analysis Selling training days Course design Design of user guides Delivery of courses across UK and Europe Accumulate Feedback Co-ordinate external trainers



TTS

• Freelance Telecoms Trainer

  • Jan 2000 - Feb 2007

  Training on Ascom systems from 2000-2002 then moved on to Avaya systems. Training on Ascom systems from 2000-2002 then moved on to Avaya systems.