Experience

Yale New Haven Hospital

• Director, Operations Support



Yale New Haven Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Consultant for Psychiatry and Behavioral Health System

  • Feb 2017 - Present

  New Haven, CT Responsible for overseeing a portfolio of strategy, operational efficiency, service area integration, revenue enhancement, and provider contract optimization projects for Psychiatry and Behavioral Health Services across all Yale-New Haven Health System Delivery Networks. The FY17 portfolio of projects yielded an $8.8 Million increase in net revenue and a $2.4 Million increase in operating margin when compared to FY16.



Yale New Haven Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director Operations Support

  • 2008 - Present

  New Haven, CT Responsible for leading transformational healthcare solutions agenda for YNHH Senior Operations Group with Operations Support team of lean, six sigma master black belts and master change agents. Provide consultation to mission critical hospital wide engagements and executive leadership committees. Advisory services deliver value by simultaneously improving patient safety, satisfaction, operational efficiency and financial performance. Establish trusted advisor relationships with hospital… Show more Responsible for leading transformational healthcare solutions agenda for YNHH Senior Operations Group with Operations Support team of lean, six sigma master black belts and master change agents. Provide consultation to mission critical hospital wide engagements and executive leadership committees. Advisory services deliver value by simultaneously improving patient safety, satisfaction, operational efficiency and financial performance. Establish trusted advisor relationships with hospital C-Suite executives to design and implement infrastructure for accountability, alignment, employee engagement, and leadership development. Design and implement culture driven management, leadership, and process improvement systems for hospital operations that enable strategy execution with sustained leadership and behavioral change. Design and implement continuous learning culture through the accountability cascade of meetings. Provide appropriate just in time consultation in process improvement and behavioral change methodologies. Proven track record for the development of future leaders through identification of internal talent to active coaching / mentoring on assignments. Coordinate efforts of internal and external consultation teams to build internal capability and introduce new models for strategic and tactical change management. Made significant and sustainable improvements to the infrastructure for Safe Patient Flow, Transforming Patient Care and Executive Leadership Committee development. Presented work nationally at AHA, UHC, and IHI forums.

• Master Black Belt

  • 2002 - 2008

  Responsible for leading lean six sigma health care projects to improve patient safety, efficiency and revenue enhancement. Trained and mentored green belts and blacks in the Change Acceleration Process (CAP), Facilitation Skills, Work-Out, Failure Mode and Effects Analysis (FMEA), Quality Function Deployment (QFD), Six Sigma for Health Care DMAIC (Define, Measure, Analyze, Improve, Control), and Lean. Taught General Electric (G.E.) Six Sigma and Master Change Agent Curriculum to YNHHS… Show more Responsible for leading lean six sigma health care projects to improve patient safety, efficiency and revenue enhancement. Trained and mentored green belts and blacks in the Change Acceleration Process (CAP), Facilitation Skills, Work-Out, Failure Mode and Effects Analysis (FMEA), Quality Function Deployment (QFD), Six Sigma for Health Care DMAIC (Define, Measure, Analyze, Improve, Control), and Lean. Taught General Electric (G.E.) Six Sigma and Master Change Agent Curriculum to YNHHS employees.

• Director / Service Line Manager for Adult Inpatient and Outpatient Psychiatric Programs

  • 1995 - 2002

  Manage budget for inpatient and outpatient general adult psychiatric service line. Led and supervised multi-disciplinary teams. Provided oversight for the referral and admission process and marketed psychiatric programs. Collaborated with community and referring agencies to provide continuity of care and optimize treatment goals for patient populations. Chaired the psychiatric performance improvement committee. Prepared certificate of need for the partial hospital program. Developed… Show more Manage budget for inpatient and outpatient general adult psychiatric service line. Led and supervised multi-disciplinary teams. Provided oversight for the referral and admission process and marketed psychiatric programs. Collaborated with community and referring agencies to provide continuity of care and optimize treatment goals for patient populations. Chaired the psychiatric performance improvement committee. Prepared certificate of need for the partial hospital program. Developed cognitive behavioral and dialectic behavioral therapy specialty tracks and developed the certificate of need for the Intensive Outpatient Program. Responsible for Joint Commission accreditation for behavioral therapy programs.

• Clinical Nurse Specialist and Program Coordinator, Psychiatric Partial Hospital Program

  • 1990 - 1995

  New Haven, CT Developed and implemented the Adult Psychiatric Partial Hospital Program at YNHH. Supervised nursing staff and nursing students. Co-led treatment team with medical director and marketed the program in the community. Provided care for adult patients diagnosed with psychiatric disorders to optimize functioning in the community. Specialized in the treatment of borderline personality disorders, cognitive behavioral and dialectic behavioral therapies.

• Staff Nurse and Charge Nurse

  • 1982 - 1990

  New Haven, CT Functioned as a charge nurse on off shifts and covered nurse manager’s maternity leave. Preceptor for nurses orienting to the adult psychiatric inpatient unit. Nominated by peers to represent psychiatric nurses in the Recognition and Clinical Advancement Program for Nursing at YNHH.



Yale New Haven Health System

• Senior Consultant, Internal Consulting Group

  • 2015 - 2016