Experience

Gryphon Place

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Bilingual Community Resource Advisor

  • Nov 2022 - Present

  Interviews clients in English and Spanish and conducts a thorough assessment of their needs Identifies appropriate resources Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client Conducts follow-up to ensure that the inquirer’s needs have been met. Maintains confidentiality and completes documentation accurately Interviews clients in English and Spanish and conducts a thorough assessment of their needs Identifies appropriate resources Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client Conducts follow-up to ensure that the inquirer’s needs have been met. Maintains confidentiality and completes documentation accurately



R1 RCM

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Financial Advocate

  • Sep 2021 - Aug 2022

  Makes and receives inbound/outbound Updating insurance information Take payments via phone Respond to patient billing inquiries Meets or exceeds daily production requirements. Servicing diverse population and cultures Multi-tasking while working in a fast pace environment Makes and receives inbound/outbound Updating insurance information Take payments via phone Respond to patient billing inquiries Meets or exceeds daily production requirements. Servicing diverse population and cultures Multi-tasking while working in a fast pace environment



United Kennel Club (UKC)

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2015 - Aug 2021

  Servicing diverse population and cultures Interpreting and translating for customers (Spanish) Data entry and order processing Work as a team Multi-tasking while working in a fast pace environment Cash handling/ Taking payments via phone Filing Answering calls and chats Answering emails , both Spanish and English Servicing diverse population and cultures Interpreting and translating for customers (Spanish) Data entry and order processing Work as a team Multi-tasking while working in a fast pace environment Cash handling/ Taking payments via phone Filing Answering calls and chats Answering emails , both Spanish and English



Fabri-Kal (Acquired by Pactiv Evergreen)

• United States
• Packaging and Containers Manufacturing
• 200 - 300 Employee

• Inspector / Packer

  • May 2015 - Oct 2015

  Controlling the inventory on the shift Check product to ensure proper dimensions to product specifications Pack production material Controlling the inventory on the shift Check product to ensure proper dimensions to product specifications Pack production material



Ron Jackson Insurance Agency

• United States
• Insurance
• 1 - 100 Employee

• Receptionist

  • Jul 2008 - Feb 2013

  Answering multiple phone calls Greeting Customers Mail service duties File, scan, copy, fax and other office duties Receiving payments from customers Interpreting and translating for customers (Spanish) Answering multiple phone calls Greeting Customers Mail service duties File, scan, copy, fax and other office duties Receiving payments from customers Interpreting and translating for customers (Spanish)



El Concilio

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Interpreter

  • 2009 - 2009

  Worked with diverse population and cultures Interpreting and translating for customers (Sapnish) Worked with diverse population and cultures Interpreting and translating for customers (Sapnish)



Townsend Insurance Agency, Inc.

• Insurance

• Receptionist

  • 2006 - 2008

  Quoting auto quote for customers Translating and Interpreting Receive payments from customers Greeting customers Answer multiple phone lines Filing, scanning, and other office duties Quoting auto quote for customers Translating and Interpreting Receive payments from customers Greeting customers Answer multiple phone lines Filing, scanning, and other office duties