Experience

Ohmite Manufacturing

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Customer Service Manager

  • Nov 2021 - Present



MerIT

• Matamoros Area, Mexico

• PC&L Manager

  • Dec 2017 - Apr 2019



Delphi

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Rubber & Die Cut/Labels Buyer

  • Oct 2015 - Nov 2017

  Currently handling a portfolio of 16M APV with total annual savings of 7.5 for 2017 due to Supplier localization, P2P reductions, Design, Make vs Buy and material usage analysis.- Implement and maintain proactive supplier management that continually improves minority suppliers, high performing supply base through a supplier performance measurement and development programs- Collaboration agreements negotiations with high APV supplier

• CPC&L Lead supervisor

  • Jan 2011 - Sep 2015

  Lead supervisor for NA and Asia Delphi E&S Manufacturing locations, responsible for on time delivery and customer care performance.- Customer Service (NA and Overseas customers).- Pas Thru Business (buy and sale product as Tier 1 to final customer)- Direct shipments from supplier to customer as Tier1 (Joint Venture)- Forecast Scheduler and Master Data Analyst team.- Excess & Obsolete Master data - Customer and Supplier Cancellation Claim- PC&L New Business Quotes and New Value Stream Design- Data Entry (SAP system set up). Show less

• Direct Shipment Order Customer Service

  • Sep 2009 - Dec 2010

  Customers first point of contact. Liaison between Delphi and the customer for all order fulfilling activities, including preproduction, ramp-up, regular production and aftermarket. Daily communication with NA and Asia manufacturing facilities to ensure orders are processed and deliveries will be met. Specific responsibilities include: processing of orders, invoicing, past-due collections, expense/revenue reconciliation, providing technical support for products, resolution of billing disputes, score cards and maintenance of monthly tracking reports. Show less

• Supply Chain Coordinator

  • Apr 2006 - Sep 2009

  Responsible scheduling and forecasting of purchased parts. Monitor supplier delivery performance, coordinate and expedite placement of purchase orders to ensure timely delivery of material, inventory procurement management to avoid excess inventory.

• Direct Shipment Order Customer Support

  • Oct 2004 - Apr 2006

  Special Assignment at Delphi E&S Headquarters. Deployment team member for the transfer of Customer Material Management to the Mexico Sites. Worked on process and procedure implementations and training of new employees. Coordinated procurement, supplier manufacturing and production planning to support on-time delivery to the customer, production or service issues by clarifying the customer's position; determining the cause of the issues; working towards the best solution to solve the issues; following up to ensure satisfactory resolution. Show less

• Production Level Schedule and Customer Service

  • Jun 2002 - Oct 2004

  Plan and control manufacturing scheduling activities supporting assigned brands. Balance production and inventory levels with demand to support customer service level, inventory turn goals and capacity utilization/staffing requirements. Develop master production schedules for finished goods and component items based on capacity requirements. Calculate resulting requirements for raw materials, purchased parts and packaging supplies based on MRP methodology. Participates o design teams and leads site installation effort for new systems. Lead efforts to install standard processes for the Master Production Scheduling function. Show less