Experience

ALLIANCE CATERING

• Hospitality
• 1 - 100 Employee

• Site Manager

  • Nov 2015 - Present

  Catering Manager Nov 2015 to Current Alliance Catering – Emirates Lounge, Sydney Catering Manager Nov 2015 to Current Alliance Catering – Emirates Lounge, Sydney



Compass Group

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Site Manager

  • Oct 2011 - Nov 2015



Compass Group Australia

• Australia
• Hospitality
• 700 & Above Employee

• Hospitality Manager

  • Apr 2010 - Oct 2011

  Site Manager Apr. 2010 to Oct. 2011 Compass Group – New Zealand Airbase, Papakura As Site Manager for outsourced hospitality services at the Defence Force Site in the New Zealand airbase my role was to set up operations from scratch by applying centralised resources and procedures to the specific requirements of the site. I was accountable for all Health and Safety compliance, had full budget management responsibility and was tasked with all elements of staff management including recruitment, training, staff scheduling, setting KPIs and reviewing performance and on the job coaching and mentoring. • Built a foundation of trust with key stakeholders, forging strong and enduring working relationships in order to facilitate productive working practices; • Demonstrated a consistent commitment to providing excellent customer service and best practice operational frameworks in order to maintain the contract to provide hospitality services; • Succeeded in achieving cost per person targets whilst maintaining exceptional service levels due to continued diligence in budget management and limiting expenditure. Show less



Greene King

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Manager

  • Apr 1998 - Nov 2009

  Manager ‘The Green Dragon’ 1998 to 2009 Greene King Pub Company Tasked with transforming this public house from an old world inn to a commercial pub through the overhaul of catering, marketing, customer service, cost management and promotional activity, I held broad-scope leadership responsibility with full accountability for top and bottom line results. Key highlights include reconceptualising the menu, building a new business website, overseeing the refurbishment of the interior, managing operational costs and managing a large team. • Focused on continuous improvement and identifying growth areas to achieve consistent year on year sales growth; • Built strong relationships with local suppliers and businesses, investing in the community to cement the pub’s position and drive trade; • Proposed numerous successful promotional events, including a revised pricing strategy for a national New Year’s Eve event which resulted in a hugely successful event, outperforming other pubs across the country. Show less