Customer Success Manager

• Jan 2022 - Present

Senior Customer Experience Specialist

• Nov 2019 - Dec 2021

Sales Associate

• May 2019 - Nov 2019

● Assist and anticipate needs of photographer, while also individually producing passport photos, within a busy studio schedule. ● Book appointments using Stratus software over the phone and in person while relaying important information to clients, using email correspondence for extended cases and follow up. ● Create invoices, orders, and process payments. ● Provide excellent customer service and professional sales assistance to clients. ● Assist and anticipate needs of photographer, while also individually producing passport photos, within a busy studio schedule. ● Book appointments using Stratus software over the phone and in person while relaying important information to clients, using email correspondence for extended cases and follow up. ● Create invoices, orders, and process payments. ● Provide excellent customer service and professional sales assistance to clients.

Research Assistant

• May 2015 - Jun 2018

● Worked on an archaeological excavation in Spain of a house from the Roman Republic. ● Conducted research on site artifacts, including cataloguing and laboratory work. ● Assisted in labour supervision and management of 13 participants. ● Presented findings at the Archaeological Institute of America Conference (January 2018). ● Worked on an archaeological excavation in Spain of a house from the Roman Republic. ● Conducted research on site artifacts, including cataloguing and laboratory work. ● Assisted in labour supervision and management of 13 participants. ● Presented findings at the Archaeological Institute of America Conference (January 2018).

Teaching Assistant

• Sep 2017 - Apr 2018

● Provided educational instruction as a guest lecturer in the of form multimedia presentations to classes of 25+. ● Graded class assignments and exams in a timely manner. ● Available to advise students on improvements to their assignments and exams. ● Compiled and reviewed course material for instructors. ● Provided educational instruction as a guest lecturer in the of form multimedia presentations to classes of 25+. ● Graded class assignments and exams in a timely manner. ● Available to advise students on improvements to their assignments and exams. ● Compiled and reviewed course material for instructors.

Residence Life Don (Residence Assistant)

• Aug 2016 - Apr 2017

● Supervised 120 student undergraduate residence. ● Provided academic and mental health counselling and resources to entire undergraduate residence, including problem resolution, crisis management, and mediation. ● Proactively planned and implemented a variety of social programs to promote community engagement. ● Assisted in the on-boarding of newly hired residence assistant into team environment. ● Submitted weekly, term, and year-end written reports using eRezLife software, as well as other required reports such as monthly budget reports using MS Excel in a timely manner. Show less

Residence Life Porter

• Sep 2014 - Apr 2016

● Provided the first line of communication and customer service for students; assisted with student inquiries, encouraged student involvement and community. ● Handled a fast-pace environment of processing over 100 residents and guest check-in transactions per day, while maintaining the building's rental system. ● Promoted building security through policy enforcement, effective communication with Residence Assistants and Property Watch Officials, and through being a Fire Warden. ● Produced nightly reports and forms, primarily using eRezLife software, in a timely manner. Show less

Adaptive Camp Counselor

• Jun 2015 - Aug 2015

● Planned, developed, and lead a variety of camp programs. ● Assisted participants with disabilities who required a variety of needs, ages 9-23. ● Planned, developed, and lead a variety of camp programs. ● Assisted participants with disabilities who required a variety of needs, ages 9-23.

Sales Associate

• Aug 2013 - Jul 2014

● Provided excellent customer service to a variety of clients in a fast-paced environment. ● Trained new staff in proper company procedure. ● Provided excellent customer service to a variety of clients in a fast-paced environment. ● Trained new staff in proper company procedure.