Experience

Distell

• South Africa
• Beverage Manufacturing
• 700 & Above Employee

• Handwork Controller(Export Logistics)

  • Jul 2021 - Present

  Manage and maintain a high level of quality and quantity control on handwork products at Green Prk Exports Maintain a high level of plan adherence and OTIF adherence Administration of system (SAP) and information to relevant parties Ensure a high level of stock integrity at all times Complete the handwork plan for the week (LN27 only) Issue daily handwork plan Sourcing of correct Drygoods for cross-packing Ensure that systems are updated i.e. Opsec for Tax stamps Stay within budget Ensure that products of the right quality exit the handwork area Resolve External customer complaints Prevent internal customer complaints Effectively liaise with all Service Departments Perform administration / reporting effectively

• Product Controller Assistant

  • Feb 2020 - Jun 2021

  • Stock ControlCreate Stock Transport orders for all relevant DC’s and TX S. Process and maintain all stock requests. Maintain and uphold the target on stock availability at all DC’s and TX’s in all Region. Maintain and control an acceptable day’s stock holding in all Region. Assist in the Management of all culled products as per Culling/Phase our notifications received from Head Office.• Direct DeliveriesProcess allocated direct delivery orders as per customers’ requirements.Apply all follow-up checks until delivery is confirmed.Timeously executing all peak and price increase extended credit orders.Monitoring issues and delay’s on all direct deliveries.• ReportingMonitor over stock issues and action plans.Reporting on all direct delivery issues.• GeneralAccurate completion of ad- hoc requests.Ensure that the ISO 9001 documentation is maintained and applied.Perform department back-up functions as required.

• logistics assistant(Shadowing)

  • Feb 2020 - Sep 2020

  • Ensure daily load plans achieve productivity requirements.• Optimal utilization of the secondary operations fleet and achievement of all operational, Financial and customer service targets.• Ensures daily load plans deliver optimal productivity and service levels• Manages daily load planning and expediting activities for assigned Depots including reporting and data management (master data).• Manage and review Load Plan execution by Expeditor.• Provide timeous feedback about all delayed and missed delivery to Depot Customer ServiceTeams by Expeditor• Review and manage master data change requests from Depots (trade visits, new customers,adhoc) against productivity and customer service objectives and update where requirements met.• Monitor quality of master data inputs through constant analysis and submit reports to theNational Planning Manager• Effectively manage new distribution component of new customer on-boarding process forassigned Depots.• Month-end reports compiled for assigned Depots based on planning specific metrics andmonthly efficiencies.• All blocked orders released timeously through effective engagement with Credit/Accountsdepartment.• Deliver daily load plans to Depots, based on requested delivery day for orders and withinSLAs.

• Sales And Marketing Specialist

  • Nov 2017 - Jan 2020

   Selling products to all customers allocatedDrive sales for all customers to meet GI Sales Target. Assist customers with order make-up using SAP/ CRM info on past orders and record cards.  Trade returns for all allocated customers.Responsible for trade returns for all allocated customers. Ensure that returns are collected from customers. Follow up on all RDNs issued.  Promotion of specific products and servicesIntroduce and promote new products and packaging. Inform customers of products on promotional cycle. Liaise with sales to organize tasting and promotion Pro-active marketing of Drive and Supported Brands as per Target setEnsure distribution of Drive and Supported Brands to reach set Targets by knowing customer needs.Suggest methods to help customers sell out products. Assist customer to obtain POS via merchandising department  Promote customer relationshipTo ensure that accurate record is kept of when a customer needs to be contacted, when a customer gets delivery and knowledge of the customer’s product portfolio to ensure excellent customer service.Ensure that call-forward is done pro-actively and that customers do not have to call in.Ensure all customer queries are dealt with timeously and efficiently – ‘One Stop Shop’.Liaise with Credit Department regarding all credit issues.Inform customers of upcoming holidays and of changes in delivery schedules.  Handling of customer queriesMaintaining the supply and demand of inventory, and ensuring that there are adequate stocks available



Road Accident Fund

• South Africa
• Government Administration
• 700 & Above Employee

• Logistics Intern

  • Jun 2016 - May 2017

   Maintain Inventory Control Issue stock and book the reservation on SAP system, Ensure that all goods received match the delivery note and original purchase order Maintain accurate records of goods received and stock issued on SAP Check the expiry dates of goods and advice senior for disposal  Provide asset Management Update fixed assets register and maintain it at Head Office Conduct bi- annual assets verification Coordinate and maintenance list of assets for the disposal of redundant or obsolete assets  Provide Facilities Services support Liaise with maintenance regarding repair and maintenance for facilities and assets Conduct building inspections as per schedule Resolve the facilities queries ensure that churning of offices is done  Contract administration Administer that service providers adheres to service level agreement and contracts  Accounts Payments on SAP Receive all invoices for the payment of rent and other FM related queries Compare all invoices with the amount agreed in contract Submit all invoice and payments • Stock Controller Ensuring stock purchasing, delivery and shipping confirmations, and manage inventory balances.



Metropolitan Health Group

• South Africa
• Health, Wellness & Fitness
• 700 & Above Employee

• Customer Service Consultant

  • Feb 2015 - May 2016

  : Answering calls from members and service providers to confirm benefits and Assist with queries First call resolution for resolving member and service provider queriesEnsuring the Scheme and in particular MH is not unnecessarily exposed to financial risk as a result of incorrect information being provided to members and service providersEnsuring quality service, production, first call resolution and appropriate follow up to ensure resolution of queries which delivers effective individual contribution towards service level agreement complianceClient retention and goodwill by effectively resolving queries from members, employer groups, service providers and the SchemeUnderstanding and effectively using the call centre telephony system and workflow management system.

• Corespondence Assistant

  • Jan 2016 - Mar 2016

  • Updating the membership and dependant master file according to departmental standards and within SLAs • Processing membership applications for eligible applicants on the system • Following -up on incomplete member and dependant registrations to obtain outstanding information required completing the application, via telephone, SMS , e-mail and letter • Processing membership changes based on member correspondence received and/or scheme/rule initiated activities (such as the annual dependant eligibility checks, dependants turning 21/27) • Ensuring that supporting documentation for all membership transactions are recorded on the member's account • Capturing accurate process notes on membership records advising reasons thereof and the action performed • Assisting with internal and external queries in an efficient and professional manner • Assisting with ad hoc departmental and business unit projects and initiatives • Preparing and despatching medical and administrative required documentation, including termination of previous medical schemes and distribution of documents to employer institutions (e.g. GEPF)• Office administration including photocopying, emailing, faxing and scanning• Follow up queries• Filing of correspondence received.

• Claims Assistant

  • Jul 2015 - Dec 2015

  • Telephonic investigations • Assisting with the Ex gratia process • Assessing both EDI and paper claims • Maintaining a 24 hour turnaround time • Liaising with external business partners • Foreign claims conversions and processing • Facilitating resolution to GEMS dental queries • Creating and updating manuals and process flows • Providing quality written feedback to claims queries • Providing feedback on reports and to external partners • Facilitating amendments to re-pricing of MHRS hospital claims • Assisting with claims flows between MH GEMS and its Business partners • Assisting with daily and monthly QA claims reports (Web reports) • E-mail investigations, escalated complaints, and Client service queries • Creating special batches, ensure all correspondence is archived and dealt with timeously



Country Road Group

• Australia
• Retail
• 700 & Above Employee

• Sales Consultant

  • Sep 2014 - Dec 2014

  Providing World Class Customer Service and always delivering of a unique customer experience • Participating professionally within a team, working towards the achievement of Department and stores team budgets and goals • Maximising store profits through supporting in store teams to minimize shrinkage • Processing of various transactions effectively including refunds • Checking availability and acquiring of stock regionally and/or countywide upon customer request • Ensure product replenishment and availability of products on the sales floor • Liaise with stockrooms, holding areas and other stores to effectively facilitate inter-branch transfers • Develop product knowledge in order to assist customers in making the right buying decision and ensure that they know how to get the best from their purchase and always applying selling skills • Maximise all sales opportunities through supporting promotional activities and offering styling which delights and exceeds our customer service experience