Associate Professor Marketing Analytics

• Jan 2018 - Present

Courses taught- Business Research Methods, Marketing Analytics, Big Data and Social Media analytics in Marketing, Managing IT Sell, Qualitative Research Research Area- Social Media Analytics, Qualitative Research, Digital Platform Google Scholar Profile : https://scholar.google.co.in/citations?user=GXhLWHYAAAAJ&hl=en&oi=ao

General Manager / Senior Managing Consultant

• Aug 2017 - Dec 2017

Lead - Business Consulting, User Acceptance and Training, IT Transformation program, Large Telco

• Jan 2017 - Aug 2017

Senior Managing Consultant- GCTME (Global Center of Competence for Telecom, Media and Entertainment)

• Jul 2010 - Dec 2016

 Recent assignments are related to process assessment and standaradization, business value realization and improving operational efficiency. Helping the client to get more revenue and reduce cost.Consulting assignment for big Telecom operators and Vendors across globe both in presales and delivery phase. The work includes high level solution and architecture definition, vendor identification and evaluation, process mapping and deployment plan. Have worked in BSS, SDP/VAS, OSS and SI – Services domain; in large transformation and outsourcing deal. Worked for client in India, Mexico, UK, Hongkong, China, middle east. Few of the key clients are Airtel, Nokia, Reliance jio , Iusacell , Huawei, NTT.

Delivery Focal- Consulting service delivery

• Mar 2010 - Jun 2010

 Create a framework for business control for domestics consulting business. The framework would identify the key controls over operation and status of their compliance. Enforce consistent methodology for all consulting projects and set up delivery governance process. Periodic Project review of all domestic development and integration projects.  Identification of development requirement for senior consultants in delivery and guide them in certification process.

Managing Consultant

• Sep 2006 - Mar 2010

engagement management, customer relationship management, partner management and presales of complex VAS and SDP projects. The programs are complex and transforms all aspects of operators (network, IT , customer care and marketing) processes. I am also involved in vendor/partner evaluation and their relationship management in executive level. I have worked in the transformation and outsourcing programs with big Indian operators like Airtel as well as greenfield operator like Videocon.

Consulting and IT application

• Jan 2005 - Aug 2006

involved in few large scale presales and delivery of VAS and system integration projects for ericsson's key customer in India and outside.

Senior Business Analyst and product manager

• 2003 - 2004

I have worked with the newly created planning and inventory management BU as business analyst and product manager. I was also part of BT's CDA (Cross Domain activation project ) in UK.

Young leaders program

• 2002 - 2003

Worked as process development lead for all network infrastructure and customer activation processes. Was also part of the program management team for initial roll-out of all services. I also set up clarity operation team.

Summer project

• 2000 - 2000

eBusiness strategy for Compaq

Network engineer

• Jun 1995 - Jan 1999

Worked in network planning with varied technology and access method (like copper, cable tv, wireless). Worked for 18 months for East Indonesia for network expansion and capacity addition.