Experience

BFI CANADA

• Canada
• Environmental Services
• 1 - 100 Employee

• Sales Administrator/Customer Service Representative

  • Oct 2012 - Present

  Enter all data from sales reps for new customers, service changes, contract updates, bin exchanges, price increases/decreases, account closures. Perform special projects. Assist with Customer Service calls. Reception coverage when required. Enter all data from sales reps for new customers, service changes, contract updates, bin exchanges, price increases/decreases, account closures. Perform special projects. Assist with Customer Service calls. Reception coverage when required.



Shred-it

• Canada
• Information Services
• 700 & Above Employee

• Customer Care Representative

  • Jan 2001 - Jan 2012

  Answer all calls coming into Customer Care Department (150 - 200 calls daily). Handled all customer inquiries for both Shred-it and Securit customers. Creating orders from phone calls, emails, faxes & web orders. Reception, closed invoices daily, tractor tailers load for paper recycling, off-site orders, ordered all supplies, daily reports for Operations Department, walk-in customers for shredding, scanning invoices, some accounts receivables (entering cheque payments), entered orders into Shredcom, all updates for customer accounts, daily mail, daily couriers.



BROWNING-FERRIS INDUSTRIES (BFI CANADA)/CANADIAN WASTE

• Sales Co-Ordinator

  • Jan 1988 - Jan 2001

  Worked as a Sales Co-ordinator entering orders, taking customer requests, typing quotes for sales representatives, filing. Worked in Dispatch and did payroll for all the drivers. Created daily reports for the Operations Department. Performed reception duties - all duties including all incoming calls for service requests, daily mail, daily couriers. BFI WAS BOUGHT OUT BY CANADIAN WASTE. ONCE AT CANADIAN WASTE, DUTIES INCLUDED: Customer Service Department - answering all incoming calls for service requests, changes and frequency changes. Data Entry of all orders for new customers (from sales representatives) Reception coverage during lunch hours.



DOVERCO INC - TORONTO

• Administrative Assistant

  • Jan 1986 - Jan 1988

  Receptions, all data entry of invoices, administrative duties, A/P, A/R, daily mail and couriers. Receptions, all data entry of invoices, administrative duties, A/P, A/R, daily mail and couriers.



R-J GRAPHICS LTD

• Design

• Administrative Clerk

  • Jan 1982 - Jan 1986

  Reception, data entry, A/R, A/P, closing invoices daily, rubber stamp sales with the public, daily mail, daily couriers, order all office supplies. Reception, data entry, A/R, A/P, closing invoices daily, rubber stamp sales with the public, daily mail, daily couriers, order all office supplies.