Experience

Financial Recovery Strategies

• United States
• Financial Services
• 1 - 100 Employee

• Quality Assurance Manager/Project Manager

  • Oct 2014 - Present

  • Assess internal requirements and ensure that they are being met • Work closely with the Vice President of Quality Assurance to establish and write QA process standardization documentation and policy • Create, execute, review and analyze reports from the Salesforce Customer Relationship "CRM" software system • Provide a high level of internal customer service, as well as, a key resource for guidance regarding QA department questions and internal quality assurance process support • Identify quality problems and risks and recommend processes or controls to mitigate or eliminate the problem • Strive for continuous quality • Review and QA approval of corporate campaign mailings



Rust Consulting

• United States
• Legal Services
• 100 - 200 Employee

• Project Manager

  • Dec 2013 - Oct 2014

  • Oversee the management of 8-15 Class Action Settlement projects on a daily basis • Communicated with clients regarding project updates, statistics, reports and day-to-day contact • Provided high-quality assurance review and audit of multiple phases of the Class Action Settlement processes • Train project team members and create and maintain a team work environment • Continuously track and meet deadlines • Oversee the management of 8-15 Class Action Settlement projects on a daily basis • Communicated with clients regarding project updates, statistics, reports and day-to-day contact • Provided high-quality assurance review and audit of multiple phases of the Class Action Settlement processes • Train project team members and create and maintain a team work environment • Continuously track and meet deadlines



Florida Community Bank

• United States
• Banking
• 100 - 200 Employee

• Product Development Specialist

  • Jul 2011 - Aug 2013

  • Coordinate various integrated communication and product development activities • Conduct research into all current and potential products • Serve as internal and external liaison with internal bank partners and vendors • Track monthly trends in all Treasury Management products, alerts, and growth • Assist in preparation of presentations for committees and management • Invoice and process monthly billing for RDC, lockbox and IOTA • Adhere to confidentiality policy, code of ethics and follow all policies and procedures relative to Consumer Compliance laws and regulations and best practice recommendations • Cost benefit analysis of new products



First Peoples Bank

• Staff Accountant

  • Apr 2007 - Jul 2011

  • Prepare, verify and maintain reconcilements on a daily and monthly basis • Process daily accounting functions including, but not limited to, online journal posting, balancing general ledger accounts and assist with financial reporting • Assist with the preparation, analysis and transmission of various Federal Reserve, SEC and FDIC reports including, but not limited to, Call Report, 10K and 10Q • Assist with Profit Star monthly to forecast the bank’s growth and future projections • Prepare and close month-end Consolidated Financial Statements for the Bank, the Holding Company and a subsidiary company • Support various functions such as Human Resources, Employee Benefits and Accounts Payable • Process payroll for the 90+ bank employees bimonthly using ADP Payexpert