Sandi P.

IT Support Administrator at University of California, Irvine Division of Continuing Education
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Contact Information
us****@****om
(386) 825-5501
Location
Mission Viejo, California, United States, US

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5.0

/5.0
/ Based on 2 ratings
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Dr. Daryl Watkins

Sandi is one of my all time favorite people whom I have worked with. She is charismatic and direct. She is an outstanding trainer and has an easy time connecting with people in her classes. She has a knack for knowing what level to engage her students with and she never talks over their heads (as many trainers do).

Belinda Rodriguez-Bacsikin

Sandi is a creative thinker and develops excellent relations with her clients. Her ability to think outside the box and manage others to do the same is a great asset to any organization. Sandi takes the time to understand your business from all aspects. She takes a specific approach to optimize your business. It was a pleasure working with Sandi and I would recommend her strategies that combined the best of professional business training, delivery solutions, instructional designer, and creative curriculum learning format.

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Experience

    • United States
    • Higher Education
    • 1 - 100 Employee
    • IT Support Administrator
      • Aug 2008 - Present

      • 14 years - Active Directory and Exchange Administrator. • 26+ years as a Software Trainer - Design training curriculums, demonstrate the training software, plan training schedules, and use video resources to train users on new and enhanced software. • Create training manuals for new programs and annually update existing documentation as required. • Effectively organize technical projects. Makes recommendations on modifications to increase effectiveness and efficiency. Provide technical advice to management and consults with other departments. • Responsible for all Help Desk functions. Assigns tickets to appropriate teams, manages and monitors ticket system, create, delete and manage technicians access to ticket system and train all technicians on appropriately handling tickets. Show less

Education

  • City University of New York-Brooklyn College
    Bachelor of Science, Business, Management and Finance

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