Experience

FedNat Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Account Manager

  • Apr 2017 - Present

  Manage over 300+ accounts; small and midsize. Act as the main point of contact in all matters relating to client concerns and needs. Maintain accurate client records, keeping track of any policy updates and renewals. Collaborate with other internal teams and executives to develop solutions and ensure that current goals are being met. Build and strengthen client relationships to achieve long term policies. Manage over 300+ accounts; small and midsize. Act as the main point of contact in all matters relating to client concerns and needs. Maintain accurate client records, keeping track of any policy updates and renewals. Collaborate with other internal teams and executives to develop solutions and ensure that current goals are being met. Build and strengthen client relationships to achieve long term policies.



Robin Lewis Inc

• United States
• Insurance
• 1 - 100 Employee

• Account Manager

  • Nov 2012 - May 2016

  Consult with clients to help process quotes and issue renewals or any updates needed to current policies. Gather all documentation needed for reporting a claim and contact an adjuster to process it against a current policy. Collaborated with account managers and support teams to maintain accounts. Handled over 30+ calls per day from customers relating to new and existing accounts, directed internal/ external calls to appropriate departments. Prepare and process endorsements, evidence of properties, certificates of insurance and binders.



Residence Inn by Marriott

• Hospitality
• 700 & Above Employee

• Manager

  • Mar 2008 - Oct 2011

  Supervised personnel, including front desk staff, kitchen staff, housekeeping staff, and office employees. Monitored employee performance and conducted regular evaluations to help improve customer service. Coordinated with external parties, including suppliers, travel agencies, and conference planners. Prepare and process, biweekly payroll and scheduling for hotel employees. Recruited, and provided ongoing training for new hires. Analyzed sales figures, reports, and competing companies revenues to set target goals and ways to optimize profits.