Experience

Nirwana Gardens Resort

• Indonesia
• Hospitality
• 100 - 200 Employee

• Ecommerce Specialist

  • Feb 2018 - Present

• Reservation Officer (sandi@nirwanagardens.com)

  • Oct 2014 - Present

  Key Responsibilities [duties and responsibilities]-Prepare the Daily Pick Up report, No Show of The day, Pick up Promotion and no of person for next arrival guest by Nationality. Report to be placed at Reservation Manager Desk together with cancellation report and Daily Income for Morning Briefing material.-Answer all in-coming calls within the 3rd rings and greetings.-To be polite always and attentive in providing information required by caller.-To convert all enquiries into sales for every call that comes in.-Answers, confirms and processes all requests for reservations according to the established procedures.-Attends to inquiries and obtains the correct and necessary information, note any special request in Opera system.-Checks all the documents before processing into the computer-Process reservations received via Telephone, Internet, Email or Facsimile by entering the relevant information into the computer.-Issuing the Pro-forma Invoice for pre-payment Agents.-Monitor room availability across resort facilities, Monitor spare room belongs to Travel Agent (allotment) and Inform on room availability if fully book to close the availability in the website. -Monitor and follow up the payment for pre-payment agent and advance payment credit card deduction for FIT booking.-Filing the correspondence on daily basis and ensure accuracy in filling so as to trace correspondence easily.-Monitor room availability across resort facilities, Monitor spare room belongs to Travel Agent (allotment) and Inform on room availability if fully book to close the availability in the website. -Performs any other duties as may be assigned by Reservation Supervisor. Job Dimension [covered areas]Front Office, Sales Office (Singapore Sales Office & Indonesian Sales Office), Travel Agencies (Singapore Agencies, Local/Indonesia Agencies & Oversees Agencies) and Network-Portals

• Guest Service Agent / Receptionist

  • Aug 2011 - Sep 2014

  -To check the counter and make sure it is clean and fully equipped.-To attend guest inquiries and give information as much as possible.-Should know Last Night’s Occupancy, Today’s Forecast, Arrival and Departure.-Read log book and action if there is any follow up, use the logbook as communications as well.-Proper handing over cash floating.-Assisting guest in registration and ensure guest get the room as per the arrangement / reservation.-Responsible in doing check in and check out for all the incoming and outgoing guests of the hotel using the OPERA and MICROS systems.-Assist answer telephone when Telephone Operator is not around or during meal break.-Assist guest checking-in and checking-out with friendly manner and make sure all in order.-Introducing promotions (all property in Nirwana Gardens Resort and advising the ongoing activities/ functions within the hotel.-Coordinating with the reservation department regarding the guest’ booking-Commanding and delegating the tasks with Housekeeping, Maintenance, Laundry, etc-To print out Rate Variance Report / Arrival list / VIP In-house list / Credit limit every night. All should be checked before end of the shift and pass to FOM ‘s table.-Prepare registration card for tomorrow’s arrival / meal voucher.-Attend for daily briefing and bring out if there is any issue.-To put alert of traces in the system if there is anything that the next person to be follow up.-To print Traces report daily in the morning for follow up, indicate if it is done and file it.-To city ledger all guest ledger every morning as per the contract rate given and hand over the report to Night Audit every night.-To make sure all the supporting bills are received from outlets and tally with system then to put into the respective guest’s folio.-To compile all the reports daily in the afternoon which to be given to Night Audit everyday and also settlement of all credit cards at the EDC machine after summary’s done.