Experience

Hyatt Regency Mumbai

• India
• Hospitality
• 1 - 100 Employee

• Guest Service Officer

  • May 2018 - Present

  Reconfirming the FIT, Corporate, and Travel Agent’s Reservation. Generating new reservation in RESERVIO Responsible for handling Cabin & cockpit Crew Reservation, Bookings, Amendments. Responsible for Updating Guest Profile, Comments, billing, VIP tagging. Checking authentication of cards for OTP (online travel portal) reservations. Charging advance purchase booking and TPA (third-party Authorization) Sorting out issues related to checked out guests, no shows, cancellations & early departure. Show less



JTB tours and travels Pvt Ltd

• Mumbai

• Executive – Head Office Operations

  • Aug 2013 - Apr 2018

  Responsible for handling Inbound / Domestic & Outbound hotel booking / packages for Direct Clients, Travel Agents and 12 Branches. Making Packages, coordinating with supplier/ agents for land arrangement along with hotel accommodation. Checking all the online sites along with offline supplier for availability of hotels / packages, etc. Reconfirming all the guaranteed reservation / packages with hotel/supplier. Updating website with new itineraries /rates seasonally. Creating invoice and Payment slips on JTB billing system. Show less



LEADING EDGE - TRAVEL MANAGEMENT PRIVATE LIMITED

• India
• Truck Transportation
• 1 - 100 Employee

• Operations Executive - Outbound Travel

  • Dec 2010 - Jan 2013

  Responsible for handling all the Far East Destination: - Singapore, Malaysia, Thailand, Dubai, & Mauritius. Please Making Package, negotiating for rates with the Supplier, coordinating with supplier/ agents for land arrangement along with hotel accommodation. Responsible for handling all outbound hotel booking / packages for Corporate, Travel Agent’s and Direct Client’s Reservation, Air Ticket Reservation, Bookings, Amendments. Checking all the online sites along with offline supplier for availability of hotels / packages, etc. Reconfirming all the guaranteed reservation / packages with hotel/supplier. Show less



The Lalit Mumbai

• Mumbai, Maharashtra, India

• Guest Service Associate & reservation

  • Jun 2006 - Oct 2010

  Responsible for handling the FIT, Corporate, and Travel Agent’s, Cabin& cockpit Crew Reservation, Bookings, Amendments. Checking daily reports such as: Business on Books Report, Cancellation reports. No show reports. Profile Productivity Reports. Manager Flash Report. Reservation Entered on and By. Reservation Made Yesterday. Reservation Entered by Market codes. History & Forecast. Arrival Report. Responsible for Updating Guest Profile, Updating GDS/CRS reservations & checking the same in case if not featuring on our system Sorting out issues related to checked out guests, no shows, cancellations & early departure Show less