Sandeep Raya
Senior Manager Operations at Friendly Consultants, Inc- Claim this Profile
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Bio
Credentials
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Six Sigma Yellow Belt
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Experience
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Friendly Consultants, Inc
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Manager Operations
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Mar 2018 - Present
-Analysing performance reports against targets on a weekly/monthly basis with Team Managers and investigate causes for performance deviations; conducting client / internal review calls and handling escalations-Coordinating with HR to ensure high employee morale and retention initiatives coaching and mentoring subordinates-Growth and development of the partners, making a stabilized and control environment for the sellers.-Business Strategy: Trend analysis, account auditing and controls implementation to ensure contractual compliance, risk assessment and fraud control.-Market understanding: Develop business model, understand the gap and opportunities and create a visible business to serve.-Owing cost improvement and overall portfolio management. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level-Vendor Management : Develop deep standing relation making win-win situation for the business and client.-Responsible for driving continual improvement within the vertical and identifying the areas of process improvements or synergies & proposing solutions which lead to increased process efficiency/revenue and/or reduced cost Show less
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Business Development Manager
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Feb 2016 - Feb 2018
Strategic full-life cycle Talent Acquisition & Sourcing enthusiast! Continuously and proactively driving new recruiting and sourcing channels that evokes a strong talent pipeline. Savvy in Social Media networking with influential presence on LinkedIn, Twitter, Google+, combined with utilizing traditional Sourcing methods and techniques in order to identify and engage passive talent profiles as well as drive traffic to LinkedIn's Career page. Specialties: US Recruitment, Applicant Tracking Systems, Client / Hiring Manger Relationships, Web-Based Sourcing/Recruitment, Diversity Hiring, Building Strong Referral Networks, Offer Negotiation and Closing.Responsibilities:-Maintain strong relationships with key contacts in existing accounts and develop new accounts.-Liaise between the technical team and clients, as well as senior management and stakeholders-Conduct in-depth interviews for all the candidates, which are qualified for the job.-Coordinating and arranging client interviews for the short listed candidates.-Coordinating between clients and candidates from initial point of contact to accepting the offer.-Coordinate with hiring managers to ensure completion of the hiring process.-Establish an excellent rapport with hiring managers and account managers by meeting their hiring needs, gaining their respect by providing them with the best-sourced candidates.-Develop and maintain excellent relationship between consultants and client.-Conduct reference checks, close candidates, extend offers.-Adding and maintaining the candidate records related to conversations, interviews, submittals, and placements.-Participate in weekly CEO and senior management meetings and take timely feedbacks & working towards goals.-Develop and implement numerous sourcing strategies including referral generation, position postings, direct sourcing, internet searches, and networking to develop a qualified pool of candidates. Show less
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Business Development Manager
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2014 - 2016
Specialties: US Recruitment, Behavioral Interviewing, Applicant Tracking Systems, Client / Hiring Manger Relationships, Web-Based Sourcing/Recruitment, Diversity Hiring, Building Strong Referral Networks, Visa Applications, Offer Negotiation and Closing, Database Maintenance Responsibilities -Maintain strong relationships with key contacts in existing accounts and develop new accounts. -Liaise between the technical team and clients, as well as senior management and stakeholders -Identify market trends, gaps and niches -Leverage my industry-specific knowledge to develop strategic business development plans and B2B sales strategies -Conduct in-depth interviews for all the candidates, which are qualified for the job. -Handling recruitment from executive to senior level positions. -Doing research on technologies and on client background. -Coordinating and arranging client interviews for the short listed candidates. -Coordinating between clients and candidates from initial point of contact to accepting the offer. -Coordinate with hiring managers to ensure completion of the hiring process. -Establish an excellent rapport with hiring managers and account managers by meeting their hiring needs, gaining their respect by providing them with the best-sourced candidates. -Develop and maintain excellent relationship between consultants and client. -Conduct reference checks, close candidates, extend offers. -Adding and maintaining the candidate records related to conversations, interviews, submittals, and placements. -Participate in weekly CEO and senior management meetings and take timely feedbacks & working towards goals. -Develop and implement numerous sourcing strategies including referral generation, position postings, direct sourcing, internet searches, and networking to develop a qualified pool of candidates. -Develop a progressive process to reduce hiring time. Show less
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Audit and Compliance Executive
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Nov 2008 - Mar 2014
Shouldered the responsibility of handling: o Retail & Card Services customer service, for U.S based credit card customers o Training for sales & customer service agents on operational procedures, customer retention, facilitating Quality analysis, Sales skill builder sessions, Sales projections and Root cause analysis o Two Six Sigma Green Belt projects as a project team member, one on Sales improvement and another on improving VOC ( Voice of the Customer) and CSAT ( Customer Satisfaction)scores o Multi-process management in back office environment of a bank like credit applications, collections, dispute, fraud detection & Compliance operations o Short term assignment as Dy. Manager Operations for Retail Service Customer Service process for six months o 3 AMO teams, comprising of 15 individuals, managing Sales by service as well as BAU trainers & process trainers • Rendered services as V&A trainer for US customers • Monitored custom view/RTA ( Real time adherence) - Queue • Partnered with domestic OSM (Operations Sales Manager) to share best practices, coordinate sales initiatives and programs ensuring open line of communication • Participated and organized section wide activities like Rewards and Recognition Show less
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Education
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Kendryia Vidyalaya
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