Experience

North Warwickshire Borough Council

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Training and Quality Assurance

  • Feb 2020 - Present



South West Councils

• United Kingdom
• Government Relations Services
• 1 - 100 Employee

• End Point Assessor

  • Sep 2020 - Present

  Freelance End Point Assessor for the Level 4 Revenue & Welfare Benefits apprenticeship



Alter

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Managing Director

  • Sep 2018 - Present

  A sustain clothing brand passionate about creating a fairer fashion industry for workers and the environment.



Escalla: Apprenticeships For Employers

• Apprenticeship Trainer / Assessor

  • Aug 2018 - Sep 2020

  Revenue and Welfare Benefits Level 4 apprenticeship assessor and trainer



Stratford-on-Avon District Council

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Senior Benefits Assessor at BS (UK) Ltd

  • Jul 2015 - Aug 2018



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• Revenue and Benefits consultant

  • May 2013 - Aug 2018

  Lean processingBusiness analystBusiness consultancy



Civica

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Benefits Assessor at BS (UK) Ltd

  • Dec 2014 - Aug 2015

  Homeworking via Civica UK on contracts for:- Eastbourne Borough Council- Stockport Council- Taunton Deane Borough Council - London Borough of Merton Council



Lewes District and Eastbourne Borough Councils

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Benefits Trainer at BS (UK) Ltd

  • Sep 2014 - Nov 2014

  - Operational assessment of current knowledge and best working practise- Define, establish and develop plans to improve service delivery- Complete training needs analysis for the whole Revenues and Benefits service- Act as a 1st point of contact (team leader) for new starters- Develop training plans - Assess performance measures- Regulation training on HB for new starters with no previous knowledge- Civica open revenues and W2 systems training- QA on all new starters work for new claims and change of circumstances- Hold 1-2-1 meeting with all new starters- Management of work allocation - Assist in the errors from the conversion of benefit systems from Northgate to Open Revenues



Nuneaton and Bedworth Borough Council

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Senior Benefit Assessor at BS (UK) Ltd

  • Jul 2014 - Sep 2014

  Training notes created on following:• New claims effective dates• Temporary Absence• Relevant dates for applying income details • Streamlining Council Tax billing with notes for HB staff• Civica Open Revenues 'beneficial award'Lean Consultancy:• Saved approximately £3.5k by implementing 1 change to working practises• Creation and implementation of integrating template letters into the Civica system to remove waste from the process for specific yet common scenarios



Ashfield District Council

• Government Administration
• 1 - 100 Employee

• Senior Benefit Assessor Officer at BS (UK) Ltd

  • Aug 2013 - May 2014

  • All assessment types including student, self-employed, PFA’s, HBMS, hostels/supported accommodation and benefit cap• Working specifically on backlog of ATLAS/ETDs• Overpayment recovery, invoicing and passing debts to sundry debtors• Manual/managing adjustments and write off decisions• Revisions and reconsiderations • Discretionary Housing Payments decisions• Council Tax billing, amendments including SPD, refunds, cash transfers and basic liability changes• Assisting senior management and revenues system support with the automation of ATLAS/ETD records