Experience

Vishal Mega Mart Gurgaon, India

• India
• Retail
• 200 - 300 Employee

• Assistant Store Manager

  • Jan 2016 - Present

  •Manage the sales team , manage sales target and ensuring that excellent customer service is being provided. •Train and develop the new sales associates/ cashier regarding the various product offering. •Implementation of the strategies and carrying out visual presentation on the floor to drive the sales. •Helping customers by offering their solution to solve their problems or issues pertaining to the products and handling escalations wherever is required. •Generating sales and revenue of the store. •Maintain teamwork, collaboration, development of people and achievement of targets. •Monitor and control expenses through efficient store operations. •Inventory management and controlling shrinkage • Customer relationship leading to higher customer retention. •To be Achieving Top line & Bottom line targets of the store and responsible for P&L of the store & controlling the cost of operations. Show less



Reliance Retail

• Retail
• 700 & Above Employee

• Store Manager

  • Dec 2011 - Jul 2015

  • Ensuring the monthly, weekly and daily sales targets are communicated to each section staff and efforts are made to consistently achieve. • SOP adherence as per daily weekly and monthly checklist and inculcating the habit in staff for 100% compliance. • Ensuring the best seller stocks are available at all time. • Ensuring there is a good coordination between each staffs which help us to achieve the goals. • Understanding customer's requirement and meet to them. • Ensuring that all the staffs of each section know the system thoroughly. • Ensuring good and attractive VM of each category in store which can impact more on Customers Show less



Landmark Ltd (A TATA ENTERPRISE)

• Department Manager

  • Jun 2006 - Dec 2011

  • Achieving basic KPI such as sales, target achievement, conversion, bill value, item per bill, shrink & Damage control. • Supervising entire retail operations inclusive of attractive display of goods, visual merchandising and customer service and managing the departments. • Managing and monitoring the show windows, ticketing, visual merchandising, etc., • Achieving basic KPI such as sales, target achievement, conversion, bill value, item per bill, shrink & Damage control. • Supervising entire retail operations inclusive of attractive display of goods, visual merchandising and customer service and managing the departments. • Managing and monitoring the show windows, ticketing, visual merchandising, etc.,