Experience

Premier by Brightsun Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Business travel advisor

  • Dec 2022 - Present

  Arranging all type of travel arrangements for all club class passenger and luxe holidays. Arranging all type of travel arrangements for all club class passenger and luxe holidays.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Head of Sales

  • Aug 2021 - Nov 2022

   Serving as the first point of contract for customers seeking technical assistance over the phone or email.  Performing remote trouble shooting through diagnostic techniques and pertinent questions.  Assist with onboarding of new users and answer their query over the phone.  Installing and configuring computer hardware, software, system, networks, printers and scanners.  Follow-up and update customer status and information.  Monitor and respond quickly to incoming requests relate to IT issue.  Determining the best solution based on the issue and details provided by customer.  Records events and problems and their resolution in logs. Show less



Voyages Booth

• United States
• Travel Arrangements
• 1 - 100 Employee

• Team leader operations

  • Mar 2018 - Aug 2021

   Ensuring Performance review to be conducted monthly.  Regular & Timely feedback delivery to ensure employee satisfaction & ensuring.  “Quality & Consistency is the way to deliver along with Customer Satisfaction”.  Increasing the revenue and profits for the organization.  Commitment and Dedication towards our SLA and bringing in more business for our organization from clients by conducting WBR (weekly business review) and MBR (Monthly Business review)  KRA’s to be adhered strictly and SLAs should not be impacted.  Controlling absenteeism & meeting targets month on moths.  Handling Escalation of the process and converting them into C-SAT.  Monitoring Billing, Reviewing Performance Tracker, Data Handling.  Increasing People Connect “Unity” is the strength of the team & ensuring people don’t leave the people around them, this is frequently observed. Show less



IGT Solutions

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Reservations Ticketing Agent

  • Aug 2014 - Aug 2017

   Arranges reservations and routing for passengers at request on their various requirement and budgetary allowances.  Ticket Issuance and Re-issuance, Refunds on Amadeus, Galileo, and Sabre.  Responsible for payment and sending confirmation details to customers.  Support Emergency Travel Service (ETS) on week end if required.  Responsible of all e-mail’s correspondence with respective clients.  Arranges reservations and routing for passengers at request on their various requirement and budgetary allowances.  Ticket Issuance and Re-issuance, Refunds on Amadeus, Galileo, and Sabre.  Responsible for payment and sending confirmation details to customers.  Support Emergency Travel Service (ETS) on week end if required.  Responsible of all e-mail’s correspondence with respective clients.



Platinum circle Consultancy Private Limited

• New Delhi, Delhi, India

• Sales Supervisor

  • Aug 2011 - Sep 2012

  Arranging meetings with potential customers to prospect for new business. An excellent track record in management of a team with. Acting as a contact between a company and its existing and potential markets. Negotiating the terms of an agreement and closing sales. Arranging meetings with potential customers to prospect for new business. An excellent track record in management of a team with. Acting as a contact between a company and its existing and potential markets. Negotiating the terms of an agreement and closing sales.