Team Lead

• Nov 2021 - Present

Team Lead

• Sep 2019 - Present

Auditing Operation following company standards, Maintained in-depth working knowledge of GAAS, IFRS and UK GAAP standards and requirements for ongoing compliance, Framework Administrator, Sales Enablement, Managing Public Sector E-tendering process for UK, Scotland and Ireland which includes process of generating leads - Finding right opportunity for Bid Teams to qualify - Managing Bids, Submission , Frameworks Management , Team reports, Dashboard Management, Functional Mailbox Management, Ensuring KPI's are met, Project Management, Team Management, Client Relationships, Stakeholders Management and relationship building Show less

Team Leader

• Mar 2017 - Present

Operations Management - Customer Care and Support

• Apr 2013 - Nov 2016

Team Handling Customer Care & Support (Team of more than 25 Technical Engineers) Handling National/International Client's Order execution and management AMC / ASD management Drafting/Managing schedules Distribution Delivery Project Management Escalation Management Team Coordination Vendors Management Assisting in Infrastructure Management Organizing reports and other important information from TSEs Managing database CDs / soft copies of customer databases Getting pending customer issues resolved Organizing/Coordinating Training Operations MIS management Escalation management Coordination with software team for getting issues resolved Coordination and monitoring of efforts of hardware / networking team Conducting Interview's for Operations Team Preparing performance Reports of Operations Team. Peer Review Show less

Process Associate

• Dec 2010 - Dec 2012

I look after the Enrolment part & Withdrawal request Cross Trained on Health and Dental claim Processing as well Enrol members in mainframe Allocation of the funds Part of PMO (project management office) Calls Handling the team of 25 resources & assisting on their queries Assisting and giving training to new trainees regarding the process Organising KAT, also responsible for keeping all team members on same platform regarding process knowledge I have cleared the LOMA 280 certification, also encouraging & preparing the team for it Implemented the processes improvement idea and have been recognised & rewarded for the same. Won many weekly, GEM awards & Shining award Handling onshore part (Tier 2 work) Handling all the reporting which is being shared with management and onshore business partners Working as an bridge between management and resources Sharing new updates with the team Motivate my team to achieve their own targets Arranging skip level meetings with management Approach management for team requirements Handling BCP activities Emergency Marshall in uncertain times Application Used: Mainframe lognet Mainframe Sunnet Filenet PAG Excel; Best performer in Direct Procurement team Received Client Appreciation for finishing the queue with regards to IR Most productive resource for the team till now Won many weekly, Monthly, GEM and Shining awards Well-known by my performance & ideas in the management Set new benchmarks in all the aspects of performance i.e. is Quality, Efficiency & utilization Suggested emergency evacuation to the management and volunteered for the training Show less

Customer care executive

• Dec 2009 - Dec 2010

Claim settlements of Health and dental submit by onshore client.

Process Associate

• Dec 2009 - Dec 2010

Claim Processing, Distribution and allocation of work, along with day to day work as per the process and guideline