Experience

TFG Financial

• Canada
• Financial Services
• 1 - 100 Employee

• Funding and Documentation Representative

  • Feb 2023 - Present

• Credit Admin Support

  • Aug 2022 - Mar 2023



7-Eleven

• Egypt
• Commercial and Industrial Equipment Rental
• 1 - 100 Employee

• Assistant Manager

  • Jun 2021 - Sep 2022

  Empowered the team to drive sales by 5% through greater personalization of the customer experience, creating sales initiatives, and building team morale.Managed daily operations including scheduling, payroll, cash handling, sales forecasting, and delegating tasks as needed.Bolstered store leaders by recruiting and hiring.Updated and authored new procedures in store with 100% team member buy-in and participation.Managed store inventory by performing audits, cross-referencing sales with inventory count and reducing inventory loss by 15%. Led company programs and trained 5 team members to attain sales, services, and operational performance goals.

• Senior Sales Associate

  • Nov 2020 - Jun 2021

  Reviewed transactions regularly for accuracy and reconciled cash through shifts to reduce losses. Observed the sales team and customer behaviors to minimize shrinkage from misuse or theft. Implemented strategies to meet sales and service goals, including target promotional items. Achieved sales target monthly within the district while increasing customer satisfaction by 5% each month.



Walmart

• United States
• Retail
• 700 & Above Employee

• Fulfillment Associate

  • Sep 2019 - Nov 2020

  Talent to work in a fast-paced environment while meeting distribution quotas and performance standards. Aids to resolve customer issues. Develop and maintain good communication and relationship with store management. Perform stock alignment to improve sales when required. Respond to service inquires and coordinate resolutions with management & floor associates. Reduce fulfillment errors by using scanners for stocking products to allocated shelves. Talent to work in a fast-paced environment while meeting distribution quotas and performance standards. Aids to resolve customer issues. Develop and maintain good communication and relationship with store management. Perform stock alignment to improve sales when required. Respond to service inquires and coordinate resolutions with management & floor associates. Reduce fulfillment errors by using scanners for stocking products to allocated shelves.



JustVFX Studios

• India
• Animation
• 100 - 200 Employee

• Office Assistant

  • Mar 2017 - Apr 2018

  Created schedules and agendas for all departments, driving up communications to meet organizational goals. Presented a detailed understanding of company services to potential partners, boosting partner commitments by 14%. Troubleshot problems with office equipment and software to help staff stay productive and on-task. Managed incoming client’s calls, transferring to appropriate departments, and scheduling appointments. Created schedules and agendas for all departments, driving up communications to meet organizational goals. Presented a detailed understanding of company services to potential partners, boosting partner commitments by 14%. Troubleshot problems with office equipment and software to help staff stay productive and on-task. Managed incoming client’s calls, transferring to appropriate departments, and scheduling appointments.



Reliance Digital Retail Ltd.

• India
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Nov 2016 - Apr 2017

  Provided information to customers regarding Reliance digital charge card and loyalty program for improving their sales. Helped to open and activate new accounts. Managing calls and customer service inquiries. Generating sales leads for generating new customers. Identify and analyze customer needs to achieve better satisfaction. Handled customer complaints while providing appropriate solutions and alternatives to ensure resolution. Provided information to customers regarding Reliance digital charge card and loyalty program for improving their sales. Helped to open and activate new accounts. Managing calls and customer service inquiries. Generating sales leads for generating new customers. Identify and analyze customer needs to achieve better satisfaction. Handled customer complaints while providing appropriate solutions and alternatives to ensure resolution.