SANDEEP RANA

Information Technology Technical Support at BMW Group Asia
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Contact Information
us****@****om
(386) 825-5501
Location
Faridabad, Haryana, India, IN

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Experience

  • BMW Group Asia
    • Singapore
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Information Technology Technical Support
      • Nov 2017 - Present

    • Desktop Support Engineer
      • Nov 2017 - Present

  • HCL Info-System Ltd
    • India
    • Information Technology & Services
    • 700 & Above Employee
    • Desktop Support Engineer
      • Jun 2013 - Nov 2017

      AD ID and generic ID creation, deletion, password reset, security and mailing group’s creation.Handling Desktop, Laptop and Server Support Hardware as well as Software Issues.Handling LAN and Providing Remote Support through Team-Viewer.Managing mail client (MS Outlook, Outlook Express, Windows mail).Providing the access rights to the shared folders.Increasing the size of user’s home drive.Networking: TCP/IP, TELNET, FTP and HTTP. OU Creation and Group Policy Implementation like USB rights and Screen saver.Perform daily, weekly, monthly and yearly backups through the HP Data Protector tool.Interaction with customers and vendors regarding any issue by logging the case via phone and email.Prepare daily call reports and weekly call reports like: - Call logging details, Open Calls and Vendor tickets.Collecting the logs for locked user id’s through ISA server.

  • Myra Digital India Pvt. Ltd.
    • Technical Support Engineer
      • Oct 2012 - May 2013

      Handling Desktop, Laptop and Server Support Hardware as well as Software Issues.Handling LAN and Providing Remote Support through Team-Viewer.Networking: TCP/IP, TELNET, FTP and HTTP.Responsible for Desktop Support.Managing mail client (MS Outlook, Outlook Express, Windows mail) and taking backup of .pst and repair .pst if corrupted. Handling Desktop, Laptop and Server Support Hardware as well as Software Issues.Handling LAN and Providing Remote Support through Team-Viewer.Networking: TCP/IP, TELNET, FTP and HTTP.Responsible for Desktop Support.Managing mail client (MS Outlook, Outlook Express, Windows mail) and taking backup of .pst and repair .pst if corrupted.

  • Securico Electronic India Pvt Ltd.
    • Technical Support Engineer
      • Aug 2011 - Sep 2012

Education

  • Gold Field Institute of Tech. & Management
    Bachelor’s Degree, Electronic and Communications Engineering Technology
    2004 - 2010

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