Experience

Pepdeck Technologies Pvt Ltd

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Founder & CEO

  • Jul 2015 - Present

  At Pepdeck our focus is to use technologies to build platforms that allow consumers and brands to interact, stay relevant and derive maximum value from each other. At Pepdeck our focus is to use technologies to build platforms that allow consumers and brands to interact, stay relevant and derive maximum value from each other.



Meru

• India
• Travel Arrangements
• 200 - 300 Employee

• Head - Projects

  • Oct 2014 - Jun 2015

  Primary focus of the role was to expand the brand footprint across new cities and markets and integrating it with the mainstream operations. The task included identifying potential markets to expand into nationally.. Which brands to launch and forecast the scale of operations for that city. Recruit the team set up the operations and move out after handing over the operations to the local team. Primary focus of the role was to expand the brand footprint across new cities and markets and integrating it with the mainstream operations. The task included identifying potential markets to expand into nationally.. Which brands to launch and forecast the scale of operations for that city. Recruit the team set up the operations and move out after handing over the operations to the local team.



Aimia Inc

• Canada
• Capital Markets
• 200 - 300 Employee

• Associate Director - Operations

  • Sep 2013 - Sep 2014

  Managed the Projects delivery, Operations & Customer Service functions for Loyalty programs.Key delivery was across the following functions: Project Management for new products & features BAU Operations for customer facing interfaces Call Center interaction & data based Customer Insights Issue resolution & Complaint management process & TAT's. Managed the Projects delivery, Operations & Customer Service functions for Loyalty programs.Key delivery was across the following functions: Project Management for new products & features BAU Operations for customer facing interfaces Call Center interaction & data based Customer Insights Issue resolution & Complaint management process & TAT's.



LoyaltyOne

• Canada
• Advertising Services
• 500 - 600 Employee

• Head - Program Operations

  • Sep 2011 - Sep 2013

  Managed the client on-boarding, back- end integration & all operational aspects for Loyalty clients.Key delivery was across the following functions: Overall Project delivery calendar for all clients. Technology &Capability assessment, Solution's.. Functional process design & implementation. Go to market readiness & Project management. Managed the client on-boarding, back- end integration & all operational aspects for Loyalty clients.Key delivery was across the following functions: Overall Project delivery calendar for all clients. Technology &Capability assessment, Solution's.. Functional process design & implementation. Go to market readiness & Project management.



ValuAccess Services Private Limited

• Hong Kong
• Retail
• 1 - 100 Employee

• Director - Merchant Program Development

  • Dec 2009 - Nov 2011

  Activated & launched prepaid card programs for major retailers. Overall scope of delivery included the management & delivery of: Prepaid card program designs & operational scope. Project Management Business development & IT solutioning Client staff training & Program launch Outsourced Call Center management. Creating program specific SOP's & Processes. Activated & launched prepaid card programs for major retailers. Overall scope of delivery included the management & delivery of: Prepaid card program designs & operational scope. Project Management Business development & IT solutioning Client staff training & Program launch Outsourced Call Center management. Creating program specific SOP's & Processes.



Croma

• India
• Retail
• 700 & Above Employee

• Store Manager

  • Apr 2009 - Nov 2009

  Responsible for the overall operations & profitability of one of the largest CDIT brand outlets in Mumbai, Including: Achieving and exceeding Sales Targets Complaint management & Delivering high service standards. Leading and Mentoring a 100+ sales team. Store Inventory Management Store Level Marketing and Merchandising Cost Management,Margins Management, Store Profitability. Responsible for the overall operations & profitability of one of the largest CDIT brand outlets in Mumbai, Including: Achieving and exceeding Sales Targets Complaint management & Delivering high service standards. Leading and Mentoring a 100+ sales team. Store Inventory Management Store Level Marketing and Merchandising Cost Management,Margins Management, Store Profitability.



Reliance Retail

• Retail
• 700 & Above Employee

• AGM- Operations

  • Jan 2006 - Apr 2009

  Business Planning and Network Development: Format roll out, New stores opening. Market scoping catchments analysis with collation of household data. Market intelligence gathering & GIS mapping. Property due - diligence & acquisition Business Planning and Network Development: Format roll out, New stores opening. Market scoping catchments analysis with collation of household data. Market intelligence gathering & GIS mapping. Property due - diligence & acquisition



Reliance Industries Limited

• India
• Oil and Gas
• 700 & Above Employee

• Territory Manager

  • Aug 2003 - Jan 2006

  Managed & had overall accountability of the Retail network ( COCO & Dealers )in the districts of Aurangabad, Jalna, Beed & Jalgaon. Key focus areas being: Achieving overall targeted volumes in Fuel and Lubricants & Loyalty card and fleet enrollments. Audit & Statutory compliance's. Monitoring and auditing Sales & Customer Service standards. Brand Management ,Local environment management. Franchisee identification, recruitment and training and appraisal. Preparation & finalization of territory budgets & adherence. Team management,staff training & mentoring. Show less



Talera ford

• Pune

• General Manager

  • Feb 1999 - Oct 2003

  As dealers for Ford India & General Motors India, was responsible for the operations of the dealerships including Marketing,Sales & Service for Pune, Kolhapur & other upcountry markets in the district. As dealers for Ford India & General Motors India, was responsible for the operations of the dealerships including Marketing,Sales & Service for Pune, Kolhapur & other upcountry markets in the district.



Taj Hotels

• India
• Hospitality
• 700 & Above Employee

• Duty Manager

  • Jun 1996 - Jan 1999

  As Duty Manager, was responsible for the efficient operations of the Front Office and delivering a high level of guest satisfaction. As Duty Manager, was responsible for the efficient operations of the Front Office and delivering a high level of guest satisfaction.