Experience

Ceipal

• United States
• Software Development
• 400 - 500 Employee

• Key Account Manager

  • May 2022 - Present

  • Serving as the lead point of contact for key accounts and responsible for building and fostering relationships with selected key accounts to maximize profitability and customer satisfaction. Resolving key client issues, complaints and developing a complete understanding of key account needs. • Managing communications between key clients and internal teams to ensure that the accounts are set up correctly and are within payment terms as per the agreement. • Ensuring that all pending… Show more • Serving as the lead point of contact for key accounts and responsible for building and fostering relationships with selected key accounts to maximize profitability and customer satisfaction. Resolving key client issues, complaints and developing a complete understanding of key account needs. • Managing communications between key clients and internal teams to ensure that the accounts are set up correctly and are within payment terms as per the agreement. • Ensuring that all pending problems are being attended to. • Developing new business with existing clients and identifying areas of improvement to meet upsell targets. • Growing, managing, and maintaining trust and strong business relationships with existing and new key accounts via personal visits, telephone calls, email contact, and marketing campaigns. • Proposal development for all new businesses.

• Associate Manager

  • Jul 2020 - Apr 2022

  Rochester, New York, United States

• Subject Matter Expert

  • Jan 2018 - Jul 2020

  Rochester, New York Area CEIPAL provides a SaaS platform that automates both the front- and back-office business operations of staffing companies. CEIPAL offers a complete workforce management platform, including a fully integrated applicant tracking system (ATS) and human resource information system (HRIS). Founded in 2015, CEIPAL now serves over 2500+ customers and 30,000+ recruiters globally. For more information visit www.ceipal.com.



ReportGarden

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Service Associate

  • Jun 2017 - Nov 2017

  Hyderabad Area, India



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant

  • Jun 2015 - May 2017

  Hyderabad Area, India