Experience

The LaLiT London

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Mar 2022 - Present

  Handling sales for The LaLiT London - 70 room boutique 5 star hotel located right next to Tower Bridge with close proximity to all major corporate businesses. Handling sales for The LaLiT London - 70 room boutique 5 star hotel located right next to Tower Bridge with close proximity to all major corporate businesses.



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Multi Property Sales Manager

  • Jul 2019 - Jan 2022

  • Handling total inventory of 434 keys (Kochi Marriott Hotel, Courtyard Marriott Airport and Port Muziris a Tribute Portfolio Hotel) with 5 major F&B outlets and 6 banqueting facilities. • Identify business mix and manage sales for individual hotels. • Exploring new avenues to generate incremental revenue during the COVID. • Managing partner relationship with major corporates and entrepreneurs in curating beneficial business tie up. • Pioneered the sale of Christmas hampers and Christmas cakes during the festive season, generating huge incremental revenue for the hotel. • All other duties and responsibilities as listed below for a Sales Manager. Show less



Accor

• France
• Hospitality
• 700 & Above Employee

• Sales Manager

  • Feb 2018 - Jun 2019

  • Pre-opening hotel experience with Novotel Kochi. Handling an inventory of 128 keys with 3 food and beverage outlets and 3 banquet facilities. • Setting up sales SOP’s, contracts, RFP’s and other related tools and procedures for the department. • Manage different portfolios like Corporates, Leisure, Government, Entertainment and MICE segments to generate leads, convert and close them at the hotel level. • Feeder market calls, representing Accor and to increase market penetration of Novotel Kochi Infopark. • Create benchmark rates for the hotel and ensure in setting high ADR. • Track, understand and analyze OTA bookings. • Analyze STR reports, conduct market research and have a clear understanding of competitor insights. • Keeping the departmental cost in line with agreed annual budget. • Engage and promote marketing activities of the hotel. • Develop good relations with National Sales and sister hotels to generate lead and promote the hotel. • Local community awareness about the brand. • Working closely with Director of Sales in understanding the short- and long-term impacts of business decisions and execute business strategies. • Produce monthly sales reports and analyze if they are in liaison with the budget and forecasts. • Manage day to day activities of the department and optimize the team performance to drive sales. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• • Apr 2016 - Jan 2018

  • Handling an inventory of 211 keys with 5 food and beverage outlets and 5 banqueting facilities. • Assist in producing the Annual Revenue. Implement and monitors the action plan, to achieve the revenue plan objectives.• Maintain excellent relationship with the clients for future and repeat business.• Work in close relation with Director of Sales and Sales Manager in creating profitable business for the hotel.• Create an environment that trains, develops, coaches and mentors team members.• Represented Holiday Inn Cochin for Kerala Travel Mart trade shows organized by Government of Kerala in the year 2014 and 2016 with main focus on Corporate and Mice business.• Driving IHG loyalty program of IHG business rewards and active engagement in marketing activities. Show less

• • Mar 2014 - Mar 2016

  • Manage all functions of conferences and banquet operations to achieve optimum departmental revenue targets.• Created the budget and forecast for banquets with the help of SBRP in 2015 and 2016.• Conduct Sales visits, telephone calls, proposals, follow up’s and negotiations to understand the right banquet business for the hotel.• Establish and convert leads to actual business, thereby generate incremental revenue for the hotel.• Create banquet event orders explaining in detail about each event to be circulated to each department.• Generate Catering Pace reports and Banquet forecasts every week to understand banquet revenue and business position respectively.• Created Meeting Survey Tracking System with the support of UNIFOCUS to understand the client satisfaction ratings after conducting events in the hotel. Show less



Hollister Co.

• United States
• Retail
• 700 & Above Employee

• Overnight Assistant

  • Nov 2010 - Dec 2013

  Analyzing the stock counts. Customer service and sales in the shop. Guest relations and meeting customer needs by assisting them in the daily store operation. Understanding stock and also calculating daily cash float for smooth operation of the business. Representing the brand in and out of work. Analyzing the stock counts. Customer service and sales in the shop. Guest relations and meeting customer needs by assisting them in the daily store operation. Understanding stock and also calculating daily cash float for smooth operation of the business. Representing the brand in and out of work.



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Front Office Assistant

  • Jun 2008 - Sep 2010

  • Managing the daily front office operations as per the hotel service standards with efficiency, including verifying all transactions for the date and finding out discrepancies. • Worked closely with Front Office Manager and Reservation Manager on setting up rack rates for rooms. Associated with creating reservations, determining the rates and allocating the best available rate. • Night auditing and handling hotel operating software’s like OPERA and Point of Sale software MICROS. • Managing the daily front office operations as per the hotel service standards with efficiency, including verifying all transactions for the date and finding out discrepancies. • Worked closely with Front Office Manager and Reservation Manager on setting up rack rates for rooms. Associated with creating reservations, determining the rates and allocating the best available rate. • Night auditing and handling hotel operating software’s like OPERA and Point of Sale software MICROS.



Taj Hotels

• India
• Hospitality
• 700 & Above Employee

• Hospitality Intern

  • May 2006 - Sep 2006

  Internship program in Front Office, Housekeeping and Food and Beverage department. Developed customer service skills and sales tactics with this internship Team member during banquet functions. Internship program in Front Office, Housekeeping and Food and Beverage department. Developed customer service skills and sales tactics with this internship Team member during banquet functions.