Experience

Superior Food Services
• Australia
• Wholesale
• 100 - 200 Employee
• Senior Warehouse Associate

  • Jan 2021 - Present


Fishburners

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Information Technology Intern

  • Nov 2019 - Feb 2020

  • Administering MS Active Directory, Windows, Office 365 • Configuring new computers and installing cables • Collaborate with the business to ensure IT queries are resolved in a timely manner. • Proactively providing proposals around new systems and solutions • Break/Fix troubleshooting and repair of client network connections • Install, maintain and upgrade workstation hardware, software, and operating system • Troubleshooting on both hardware and software issues (e.g. Laptops, PCs, printers, scanners, and network connectivity issues) Show less



WorldLink Communications

• Nepal
• Telecommunications
• 700 & Above Employee

• Enterprise Support Representative

  • Jun 2016 - Oct 2016

  • Installed LANs, WANs and established intranet and internet access. • Configured, installed and troubleshoot wireless links (Motorola Canopy and Ubiquiti devices) at customer end • Configured, installed and troubleshooted routers and switches (CISCO, Raisecom, Cyberoam, Mikrotik) • Diagnosed and resolved technical hardware and software issues involving Internet connectivity, Intranet connectivity, email configurations, basic web hosting problems related to DNS records and MX records, VOI • Analysed corporate customer's requirements and research, design, develop and implement network architecture, planned and discussed system requirements, specifications, cost-effective devices and timeliness • Resolved all Enterprise VPS/ Email/ Co-location as well as customer issues • Implemented security procedures to monitor network usage and security • Proactively monitored all core equipment of Data Centres, Upstream links, Enterprise customer links and generate report. • Setup accounts and passwords for customers with authorisation to access networks • Proactively escalated issues to departments and followed up for issue resolution Show less



Classic Tech

• Travel Arrangements

• Technical Support Executive- Team Leader

  • Jul 2015 - Apr 2016

  • Administration of IT service desk, responded to queued tickets and first point of contact for all the network and security issues based Nationwide• Monitored network activity, network traffic, usage and performance in Network Monitoring System (NMS) and ensured optimal network operation • Assisted in configuration and troubleshooting of routers, switches and other wireless devices. • Provided escalated (3rd level) technical support, troubleshooting and fault rectification of high-level technical issues related to networking equipment and services. • Administered user accounts, and membership groups in Active Directory and Exchange • Responded and resolved user service calls & inquiries • Maintained and updated the documentation of the network• Assigned tasks for field support staff and gave them remote support Show less

• Wireless Executive

  • Feb 2015 - Apr 2016

  • Installed, Configured and troubleshooted wireless devices (Ubiquiti Devices-Air grid, Nanoststion M2 and M5) at Access Point and client end• Installed Physical Cables: Twisted Pair Cable (STP shielded twisted pair and STP shielded twisted pair) • Installed computer hardware, software and viruses and operating systems • Troubleshooted Internet related issues and networking in client premises • Visited and maintained the Point of Presence (POP), installed Access Point (AP) and Point to Point (PTP) Configuration Show less



Websurfer Nepal Communication System Pvt. Ltd.

• IT Services and IT Consulting
• 100 - 200 Employee

• Network Monitoring Officer

  • Nov 2014 - Jan 2015

  1) Monitored, configured and troubleshooted routers, switches and other wireless devices 3) Provided Technical Network Support to corporate customers 4) Responded and resolved user service calls & enquiries 1) Monitored, configured and troubleshooted routers, switches and other wireless devices 3) Provided Technical Network Support to corporate customers 4) Responded and resolved user service calls & enquiries