Cluster Service Manager - Service

• Feb 2018 - Present

Deputy Manager (Service)

• Jun 2013 - Present

Handle Allahabad and Gorakhpur both territory there is arround 26 Svc Franchisees. Handle Allahabad and Gorakhpur both territory there is arround 26 Svc Franchisees.

Area Service Incharge

• Sep 2011 - Jun 2013

 Planning and execution of promotions with ISP.  Trained the executives and the partner channel members on the new products.  Interact closely with various departments to gather, monitor, and analyze performance data and ongoing strategy on a Weekly basis.  Focus on Reduce ETA / IMA / Installation with in SLA.  Handle 457 off role technicians.  Maintaining all the Service KPI – of Repair TAT , Customer HCS , C RRR, Response Time , MKR ( Material keeping Ratio), Service tracking Abnormality &, VOC.  Identifying training needs, setting up training calendar as per the product roll out plan.  Maintaining a Inventory (swap Stock) and availability of 100 % Spares to provide the World Class Service experience to the cutomers.  Being the First Flagship project of Samsung always have to maintain the Global Service Standards through regular Service KPI Show less

Senior Exceutive - Service

• Oct 2010 - Sep 2011

Responsibility  Daily reporting to ASM.  Planning and execution of promotions with ISP.  Trained the executives and the partner channel members on the new products.  Interact closely with various departments to gather, monitor, and analyze performance data and ongoing strategy on a Weekly basis.  Focus on Reduce ETA / IMA / Installation with in SLA.  Collection and transfer of market/ competitors' information.  Focus on Retention / Churn and Suspension. Responsibility  Daily reporting to ASM.  Planning and execution of promotions with ISP.  Trained the executives and the partner channel members on the new products.  Interact closely with various departments to gather, monitor, and analyze performance data and ongoing strategy on a Weekly basis.  Focus on Reduce ETA / IMA / Installation with in SLA.  Collection and transfer of market/ competitors' information.  Focus on Retention / Churn and Suspension.