Experience

Cherokee Nation
• United States
• Government Administration
• 700 & Above Employee
• Human Resources IT Analyst

  • Dec 2019 - Present


www.McBHealthy.com

• Natural Health Consultant/Yoga Teacher

  • Jan 2019 - Present

  Modalities to support natural health and wellness such as yoga, Reiki, chakra clearings, pure essential oils, natural health coaching and Zyto Balance scans. www.McBHealthy.com Modalities to support natural health and wellness such as yoga, Reiki, chakra clearings, pure essential oils, natural health coaching and Zyto Balance scans. www.McBHealthy.com


Verizon
• United States
• IT Services and IT Consulting
• 700 & Above Employee
• Project Manager/Consultant

  • Jul 2015 - Dec 2018


Level 3 Communications

• Telecommunications
• 700 & Above Employee

• Project Manager

  • Aug 2009 - Jul 2015

  Project Manager - Access Management Organization 06/13 - Present Manage assigned projects to realize cost savings following established process and procedures. Change Management Analyst II /Project Manager 05/11 –06/13 Primary point of contact processing all Expedite Global Change Requests (GCRs) and Business Rule exception tasks. Manage assigned projects supporting GCR Tool issues, enhancements and administrative functions. Facilitate monthly Change Management Standardization meeting with Business Group SMEs and leadership. Change Management Analyst I 01/10 –05/11 Review and prepare customer email notifications for DS1, DS3, OC3-OC192 grooms, optimizations, fiber and transport scheduled maintenances via GCR process. Change Management Temporary Contractor 08/09 - 01/10 Show less



Gemstar-TV Guide

• United States
• Book and Periodical Publishing

• Telecom Support Administrator

  • Dec 2004 - Dec 2008

  System support administrator for Telesoft Invoice Processing System (IPS), corporate BlackBerry procurement, deployment and support with AT&T and Sprint providers, Oracle requistioner for corporate IT department, interfaced with vendors AT&T, Verizon, Sprint and various CLECs nationwide, troubleshoot circuit outages with vendors and escalating as necessary under established service guidelines, coordinated orders and installation of DS3s, T1s (data, voice and PRIs), frame relay circuits, PVCs, POTs Lines, ISDN BRIs, data circuits and DID service with Telcos and network engineering, analyzed voice and data invoicing for correct contract pricing and payment preparation utilizing Telesoft IPS system for processing as well as AT&T Billing Edge and Interactive Advantage. Show less



Cherokee Nation Enterprises

• Help Desk Support

  • 2004 - 2004

  Network Operations and Help Desk support utilizing Microsoft Active Directory. Network Operations and Help Desk support utilizing Microsoft Active Directory.



SpaceCom Systems

• Switzerland
• Retail

• Telecom Solutions Engineer

  • 2000 - 2003

  Designed and engineered last mile telco services for satellite feeds, selected as project lead on major network integration circuit upgrade, backup teleport move, SONET OC12 installation, turn-up and support, worked closely with telco vendors to complete SONET OC12 installation, as well as other circuit quotes, installation and ISP services, provided escalation support for telco circuit outages, turnkey customer systems, telco vendor invoice analysis and billing problem resolution and maintained telco vendor relationships to secure service quotes for circuits and ISP services. Show less



Superstar/TV Guide, Inc.

• Telecom Analyst

  • 1995 - 2000

  Interfaced with vendors Sprint, AT&T, MCI/WorldCom, SWB, and various Bell companies nationwide. Troubleshoot circuit outages and contacting appropriate Telco vendor for restoration. Escalating when necessary under established service guidelines. Coordinated orders and installation of DS3s, T1s (data, voice and PRIs), frame relay circuits, PVCs, POTs Lines, ISDN BRIs, Data Circuits and DID Service with Telcos and network engineering. Instrumental in engineering and configuration of Telco circuits to maximize cost savings and redundancy. Analyzed voice and data invoicing for correct contract pricing and payment preparation. Utilized Sprint Fonview and Circuit Switch Manager software as well as AT&T Billing Edge and Interactive Advantage. ACCOMPLISHMENTS Disputed and recouped over $500,000 for incorrect billing on Sprint, AT&T, MCI and SWBT invoices. Successful completion of two separate SONET OC12 installations. Maintained call routing for over 300 toll free numbers for terminations to multiple call centers and company locations throughout the US. Served as key coordinator for multiple conversions for MCI to Sprint and Sprint to AT&T. Conversion included voice lines, data lines and toll free services Show less



Oklahoma Central Credit Union

• United States
• Banking
• 1 - 100 Employee

• Computer Operator/Telephone Switch Support

  • Apr 1993 - Dec 1995

  Daily computer operations, network operations, telecommunications, equipment monitoring, report generation and distribution. Expanded utilization of proprietary Job Scheduler System and project manager for telecom system features. Daily computer operations, network operations, telecommunications, equipment monitoring, report generation and distribution. Expanded utilization of proprietary Job Scheduler System and project manager for telecom system features.



Bank of Oklahoma

• United States
• Financial Services
• 700 & Above Employee

• Data Communication Technician II

  • May 1984 - Jan 1993

  Maintained data communications and troubleshooting technical problems for BOK data network. Documented and maintained daily procedure manual and operation logs. Established effective working relationship with customers, on-line users, technicians and management to effectively resolve problems and improve system capabilities. Maintained data communications and troubleshooting technical problems for BOK data network. Documented and maintained daily procedure manual and operation logs. Established effective working relationship with customers, on-line users, technicians and management to effectively resolve problems and improve system capabilities.