Experience

Hopkinton Center for the Arts

• United States
• Performing Arts
• 1 - 100 Employee

• Operations Manager

  • May 2016 - Present

  Organizing and directing the facility's cultural arts activities and programs; working with contractors regarding maintenance and repair services; evaluating facility operations, including programs and services, to assess its effectiveness in meeting the needs of the public; making recommendations concerning program implementation and possible improvements; developing the cultural arts center and departmental policies and procedures, short and long-term objectives, and plans for facility and program development; inspecting, monitoring, evaluating, and directing facility usage in accordance with prescribed operating, health and safety standards, regulations, and guidelines. Primary events planner including non-profit fundraising events, concerts, recitals, private events, trade shows and more. Show less



Cape Cod Medical Enterprises / American Ambulance (New England)

• Human Resources Manager & Consultant

  • Mar 2013 - Dec 2018

  Provided a full spectrum HR services partnering with leaders in various locations across New England. Responsible for the establishment of a formal human resources function. Key Contributions: • Served as a team leader for the CAAS Accreditation process at four operations sites. Achieved a perfect score on the first accreditation submittal. CAAS accreditation is designed to help EMS agencies increase organizational performance and efficiency, increase clinical quality, and decrease risk and liability. An independent review validates that accredited agencies are adhering to the highest standards in the industry. • Positively impacted employee and organizational morale through the creation of Employee Action Committees. Involved the highest levels of management and a rotation of rank and file employees meeting at regular intervals throughout the year to identify areas of improvement, employee incentives, and solicit employee feedback on the Company’s strategic plan. • Implemented Critical Stress Management at all operations. Served as the “Train the Trainer” to develop employees on the CSM team. CISM is an adaptive, short-term psychological helping-process that focuses solely on an immediate and identifiable problem from highly stressful public safety encounters. It includes pre-incident preparedness to acute crisis management to post-crisis follow-up that measurably reduces the risk of worker compensation claims and lost time. Show less



American Medical Response

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Human Resources Manager

  • Feb 1996 - Mar 2013

  Built a dynamic HR organization to support the Northeast Operation of 1000+ employees. Provide strategic direction and management of staff in the design, development and execution of all staffing and employee relations issues, including performance management and business partnerships. Manage, engage, empower and develop five direct reports and administer a $1M annual operating budget. Key Contributions: • Manage in a labor-intensive environment involving three (3) separate collective bargaining agreements (IAEP, NEMSA, AFSCME). Direct handling of all grievance responses, CBA interpretation, and arbitration preparation. Advise leaders on determining appropriate corrective action. • Design and implement dynamic development programs including front line manager training program, executive development, and staff development for both classroom and online delivery • Orchestrated several large scale reorganizations in order for the company to remain profitable in a turbulent economy and during challenging budget constraints. Over the course of one year, successfully integrated over 1000 employees from two different companies, streamlined the HRIS, Policies & Procedures handbook, Health & Wellness benefits and compensation platforms. • Served as one of two national Disaster Relief Team Coordinators in conjunction with a FEMA (Federal Emergency Management Agency)contract; assuring the organization or essential personnel in the event of a major disaster. Oversaw logistical EMS staffing support for Hurricanes Katrina (Gulfport, MS) and Ike (Texas). • Provided Strategic Planning consultation to senior Operations leaders as a certified Ken Blanchard-trained facilitator. Guided the executive team to develop, implement and monitor key initiatives utilizing ROI data to define and drive operational activity. Show less



EMSC

• Belgium
• 1 - 100 Employee

• Human Resources Manager

  • Jun 2004 - Dec 2006

  Ken Blanchard trainer - Stategic Planning Ken Blanchard trainer - Stategic Planning