Experience

Brand Hawkers
• India
• Internet Publishing
• 1 - 100 Employee
• Head- Strategy & Planning

  • Aug 2023 - Present


Indalo.in

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• Co-Founder

  • Nov 2021 - Jul 2023

  New Delhi, Delhi, India



TNW - The Natural Wash

• India
• Personal Care Product Manufacturing
• 1 - 100 Employee

• General Manager

  • Nov 2019 - Oct 2021

  Delhi, India • Provide leadership and vision by assisting the board and staff with the development of long range and annual plans, and with the evaluation and reporting of progress on strategies; • Formulate and execute company’s strategic plan; • Establish and lead execution of operation strategy; • Set and achieve key performance targets for: sales, delivery, cost, expenses and other measurements of operational performance; • Support and lead company products sales, growth and continuous cost… Show more • Provide leadership and vision by assisting the board and staff with the development of long range and annual plans, and with the evaluation and reporting of progress on strategies; • Formulate and execute company’s strategic plan; • Establish and lead execution of operation strategy; • Set and achieve key performance targets for: sales, delivery, cost, expenses and other measurements of operational performance; • Support and lead company products sales, growth and continuous cost & quality improvements in the business; • Manage all sales related activities covering setting and strictly monitoring of sales targets and ensures accurate delivery of products in all sales channels; • Minimizes sales returns/damaged goods and short expiry goods by monitoring returns, developing a depletion plan and avoiding overstocking the points of sales; • Able to devise and implement plans to mitigate the risk for smooth process; • Timely update and present competitors’ activities and provides market feed-back on new products, prices changes, new launches, etc to the top management; • Communicate operational/sales results, activities, etc. to Executive Management and provide recommendations and plans for ongoing improvement. • Ensure areas of responsibility are delivered in a way that are consistent with the company’s goals and financial-cost improvement plans; • Monitor industry legislative developments, develop and implement strategic changes in order to maintain compliance and maximize business performance; • Develop and maintain an excellent rapport with key stakeholders such as clients, suppliers, community organisations, regulatory bodies etc; • Responsible for the warehousing operations including its personnel; • To formulate performance measures, parameters and targets, in line with the business objectives and agreed every year on performance review, with targets set for the subsequent year. Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• Dispute Analyst

  • Dec 2017 - Dec 2018

  Gurgaon, Haryana, India • Handling inbound calls for customer regarding dispute and fraud queries. • Meeting all stacks like login hours, CHT, quality parameters, delivering appreciation calls. • Cross trained from customer service to disputes and fraud concerns.



ScoopWhoop Media Pvt. Ltd.

• Intern

  • Oct 2017 - Dec 2017

  Chhatarpur Area, India



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Process Advisor

  • Jan 2017 - Jul 2017

  Noida Area, India • Handling outbound calls for customers regarding collections and customer service inquiry. • Meeting all stacks like login hours, CHT, quality parameters, delivering appreciation calls.



Hindustan Times

• India
• Newspaper Publishing
• 700 & Above Employee

• Intern

  • Jun 2016 - Jul 2016

  India



AIESEC

• Canada
• Non-profit Organizations
• 700 & Above Employee

• Member

  • Sep 2015 - Nov 2015

  India