Sanchit Sharma
Customer Support Specialist at ACTO- Claim this Profile
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English Full professional proficiency
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Hindi Native or bilingual proficiency
Topline Score
Bio
Credentials
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Machine Shop Practice (CKME 103)
Ryerson UniversityApr, 2017- Nov, 2024 -
Lean Six Sigma Green Belt
YDelayMay, 2016- Nov, 2024
Experience
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ACTO
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Canada
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Software Development
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1 - 100 Employee
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Customer Support Specialist
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Dec 2021 - Present
I handle support issues for Clients using the ACTO Platform. I troubleshoot Android, iOS and the Web platform. I perform and find work-arounds for problems that require more time to be fixed. I also do testing and provide analysis on the functions of the platform (including code) to senior members of the team to help guide a faster resolution. I also use SQL and AWS to generate reports from databases and API calls to solve issues for clients using the Platform. I handle support issues for Clients using the ACTO Platform. I troubleshoot Android, iOS and the Web platform. I perform and find work-arounds for problems that require more time to be fixed. I also do testing and provide analysis on the functions of the platform (including code) to senior members of the team to help guide a faster resolution. I also use SQL and AWS to generate reports from databases and API calls to solve issues for clients using the Platform.
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Altis Recruitment
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Canada
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Staffing and Recruiting
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200 - 300 Employee
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Loan Specialist
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Jan 2021 - Apr 2021
• Maintained a daily above average completion of loans via working with client and loan manager • Designed and updated a flowchart detailing and simplifying the processes of filing and funding client loans with colleagues to improve overall performance of project • Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches. • Obtained copies of applicants credit histories and reviewed paperwork to determine feasibility of granting loans.
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ACTO Technologies, Inc.
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Junior Automation and Quality Assurance
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Apr 2018 - Nov 2020
• Analyzed client data and identified competency gaps during performance testing (using RCA’s) and provided strategy recommendations resulting in 15% improvement in content learned/retained. • Troubleshooted client application and resolved common & recurring defects which resulted in 30% improvement in client satisfaction. • Met with quality assurance, developers and project managers to assess scope and sequence of project. • Monitored data on system functionality and reported to senior staff.
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Manheim
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8277 Lawson Rd, Milton, ON L9T 5C7
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Auctioneer Block Clerk
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Sep 2016 - Dec 2016
Manheim Toronto Auto Auction o Worked with > 20 auctioneers to setup sale contracts with detailed vehicle specifications o Adapted to fast paced environment with high attention to detail: processed 1 car every 30 seconds o Improved multitasking - maintained live vehicle data, online dashboards, and reported errors o Promptly investigated and addressed reliability issues – troubleshooting real time platform systems Manheim Toronto Auto Auction o Worked with > 20 auctioneers to setup sale contracts with detailed vehicle specifications o Adapted to fast paced environment with high attention to detail: processed 1 car every 30 seconds o Improved multitasking - maintained live vehicle data, online dashboards, and reported errors o Promptly investigated and addressed reliability issues – troubleshooting real time platform systems
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Education
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2011 - 2017
Ryerson University
Bachelor of Applied Science - BASc, Mechatronics, Robotics, and Automation Engineering
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