Business Development Manager

• May 2021 - Present

Accepted a challenging role with Dubai’s leading home healthcare services provider and took onus of taking company’s business to the next level. Formulated aggressive business development strategies to create a pull for the company products / services. Developed partnerships with Hotels, Corporate Companies, Travel Agents and Tour Operators to increase the PCR (Covid) testing revenue through bookings from all inbound & outbound groups & individual travellers. As Head of Business Development and PCR Department In-charge, provided leadership to a team of 70 Nurses and 25 PCR Operations Staff in addition to fleet of 40 rented cars with drivers, ferrying Nurses for PCR testing. As an integral part of my role, I visited all major hospitals and clinics in Dubai and influenced key decision makers in management including Chief Nursing Officer, COO, Doctors in Key Specialties & ICU Nurses followed by signing deals for preferred partnerships with hospitals for use of THB nursing staff for Home care needs for patients & referrals. Key Takeaways: • Achieved AED 1.5 Million revenue through PCR testing by turning large and small level deals in company's favour and leveraging industry contacts and relationships at personal level and commitment to quality and timely service. • Earned accolades for signing partnership agreements with major Hotels, Travel & Tour Operators, Academic Institutions and Corporate Companies for PCR (covid testing) from THB. • Signed a highly profitable deals with major tour operators for groups of 800 persons coming to attend Formula 1 while beating the stiff competition from other homecare companies. • Signed partnerships with online aggregators and interacted with them to strategies THB’s share of PCR business from companies like Urban Company, Rizek & Just life, and DUBZ. Signed up Health Management Partnership agreements with Corporates, Universities & contacted all major hospitals in Dubai for Home healthcare partnerships Show less

Suport Services Director

• Jan 2014 - Apr 2021

As Support Services Director, I am exploiting my subject matter expertise in managing entirety of Facility Operations including Maintenance, IT & AV Services & Housekeeping, Security, Managing VIP Guests and Leading refurbishment and renovation projects across the club for smooth operations and business continuity. Implementing systems to achieve maximum operational efficiency, exceed revenue budgets, increase footfalls and brand loyalty, is another crucial aspect of my role. Strategically I provide first hand support to the Club’s General Manager & all Department Heads in daily operations, short to mid- term strategic planning, effectuating the targets & objectives across lines of business and creating and ensuring up-to-date Standard Operating Procedures (SOP) manual for department.I am also accountable for managing the profitability of the club by interacting, handling and maintaining impeccable relations & rapport with High Net worth Individuals & Corporate Members. In addition to this, I am coordinating in managing overall infrastructure as well as facilities stabilizing, renovating as well as achieving profitable operations including budgeting. I am also serving as an escalation gate to resolve customers concerns and providing training to the allied staff to deliver exclusive services and achieve 100% guest satisfaction. Highlights of the value brought in to the company include: • Networking for successful new member referrals & getting sponsors for Club events & services.• Earned accolades for elevating service quality provided to members, enrolling new members and planning and arranging large Events at Capital Club.• Exhibited strong professional demeanor in leading the Club Operations and the team while inculcating high level of professionalism, genuine warmth and guest satisfaction spirit in the team. Show less

Director Of Operations

• Jan 2010 - Dec 2013

As Director Operations, I headed 12 members belonging to Services Executive Team, and Member Services and Housekeeping Teams in addition to overseeing the deliverables of Butlers. Besides administering the routine club operations, I directed the advertising programs to generate significant revenue from the Club Sleeping Rooms in addition to rooms budgeting & management to maximise revenue, occupancy and ADR.I organized various events from planning to execution and leveraged effective communications skills in developing and maintaining healthy business relations with PR and DIFC government officials. Some of the key contributions of my role were:• Headed promotion and marketing of the club concierge services to members including Private jet, Car & boat rentals to Formula 1 Tickets as well as expanding concierge vendor base to involve numerous activities.• Providing assistance in enhancing the usage of the club facilities through members’ interaction, prompt issue resolution and members’ recognition and expertly handled all VIP guests/visitors and events (lunches/dinners).• Brought in considerable cost saving by devising a PPM program and selecting cost-effective support services for the club. Show less

Coordination Team Manager to CEO

• Aug 2007 - Dec 2009

This role gave me the opportunity to directly work with c-suite clan in steering operations of more than 10 groups of companies. I managed the spectrum of activities related to the CEO’s spanning daily, weekly and monthly schedule planning; planning and organizing meetings and appointments and managing CEO’s Office emails and database. • Proactively participated in the meeting with the CEO, interfaced with top management, c-suite, CXOs, and VIP’s and officially travelled to administer CEO’s schedules and follow-ups. • Meticulously executed the entire work coordination of the CEO of Enshaa company and as project manager of the CEO oversaw the construction of villa while interacting with Emaar authorities, contractors and government authorities for permissions. Show less

Director of Sales & Marketing

• Sep 2002 - Aug 2007

With Millennium Hotel, I progressed from the position of Sales Manager to Assistant Director of Sales. All throughout I operated in the center of Sales and Marketing Department and furthered sales and business development initiatives geared towards adding significant numbers to the company’s wallet. I chalked out compelling strategies to attain aggressive growth in company’s products/programs and provided leadership to a team of 6 Sales and 4 Banquet Personnel. Besides, I also handled various media advertising and publicity materials in partnership with production advertising agencies and media owners. Value I offered to the business include: • Promoted hotel business across globe by attending major hotel and travel exhibitions worldwide. • Positioned business among the top players in UAE. • Enhanced team skills in effectively handling multicultural clientele and ensuring supreme experience. • Initiated, developed and sustained recurring business relations with airlines, corporates, tour operator and other businesses in addition to communicating with sponsors to arranged hotel corporate events. • Overachieved the allotted sales business targets for 2006 at Millennium Hotel. • Represented “Millennium Hotel” in major exhibitions in Beijing, Moscow, London, that led to the hotel’s accumulated benefits in terms of growth in room business Show less

Sales Manager

• Sep 2000 - Aug 2002

Financial Controller

• Jan 1998 - Apr 2000

Sales Manager

• Oct 1993 - Jan 1998

Front Office /Resident Manager/General Manager

• Nov 1991 - Oct 1993

Sales Executive

• Jun 1990 - Oct 1991

Marketing Analyst

• Oct 1989 - Mar 1990