Carlos Santos

Operations Director at Biocec
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Contact Information
us****@****om
(386) 825-5501
Location
Naucalpan de Juárez, México, Mexico, MX
Languages
  • English Full professional proficiency
  • Spanish Native or bilingual proficiency

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Jose Raul Andrade Morante

He trabajado con Carlos y demuestra una disposición permanente para lograr que los proyectos avancen, dando un seguimiento meticuloso y generando propuestas de solución que ayuda a todo el equipo involucrado, sin duda su formación la demuestra en los hechos.

Kin F. D.

Por este medio me permito recomendar extensivamente a Carlos Santos, como un excelente profesional de las tecnologías de la información. A quien tuve la oportunidad de conocer y trabajar bajo su directa supervisión en diferentes proyectos de la empresa UST-Global. Carlos Santos se desempeña con los más altos estándares de calidad en su trabajo y siempre orienta los esfuerzos de los equipos que dirige de la manera más eficiente y eficaz. Aunado a su profesionalismo; su calidad humana y valores, lo distinguen dentro de las organizaciones donde participa. Por todo esto, no tengo ninguna objeción en recomendarlo ampliamente. Y espero la ocasión para trabajar juntos de nuevo.

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Experience

    • Mexico
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Operations Director
      • Aug 2019 - Present

    • Engagement Manager
      • Nov 2017 - Aug 2019

    • Mexico
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Innovation and Development Director / Co-founder
      • Jan 2017 - Nov 2017

      Key ProjectsBIODATA. Design, construction and implementation of hospital asset management platform, based on the principles of traceability and availability of information for decision-making. > Configurations: for hospitals, hospitals vendors and consortium of private and public partnership (PPP). > Multi company, multi language, multi currency. Electronic record of anesthesia. Feasibility evaluation, design and proof of concept for electronic data record. > Integration of systems with SpaceLabs® vital signs monitors. Serial  WiFi components.Business consulting for maintenance services. Consulting (Current state, future state, roadmap and analysis of differences) > Findings and derivation of recommendations which lead to an increase of 35% in revenues.

    • Director of Research and Development
      • Aug 2015 - Dec 2016

      Automatic Code Generation. Inception, design, construction, and development of an automatic code generator, to accelerate the lifecycle (SDLC) software development. > Reduction of 1 order of magnitude in total effort of the SDLC. > Generation End to end WEB application : (Interface, DAO, Database) Value chain analysis. For asset management in healthcare services in Mexico. - Business plan creation.- Competitive advantage definition.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Operations Delivery Manager
      • Sep 2013 - Sep 2014

      Service delivery management. Operations ramp-up in Mexico city, implementation of best practices for project management office, finance and human resources. > Multiple locations. + 160 FTE distributed in 3 countries (India, United States and Mexico). > 7 project managers, 4 software architects.Some of the major projects include: Mobile application for insurance> Industry: Banking and financial services. > Benefits: Creation of a new sales communication channel for current Bank customers.> Technology: Mobile (Kony) - Size: 15 FTE / 6 months.Customer profiling system> Industry: Food and beverages > Benefit: Better customer profiling through mobile surveys, capture and generation of dashboard indicators for decision making > Technology: Mobile (Kony), Web (Java, SQL Server) - Size: FTE 120 / 7 months Electronic payments processing system> Industry: Banking and financial services > Benefit: Information exchange with strategic partner for electronic payments processing.> Technology: Java, Informix, Oracle - Size: 30 FTE / 12 months Business Intelligence services > Industry: Processed foods > Benefit: Increased customer bandwidth for projects, incorporating quality control in SDLC processes. > Technology: QlikView - Size 10 FTE / 24 months

    • Account Manager
      • May 2013 - Sep 2013

      Account management. Coordination of proposals, agreements negotiation, contracts processing, billing management, projects health monitoring. Some of the most important accounts: > The largest private bank in Mexico, with consulting projects for the testing and validation practice and strategic services. > Second largest electronic payments processor in Mexico, with an integration portal with a Bank of the consortium.

    • Information Technology & Services
    • 700 & Above Employee
    • Account Manager / Project Manager
      • Jun 2010 - May 2013

      Customer Engagement Management. Multiple workflow management, refining client's requirements. Elaboration and coordination of proposals and pre-sales presentations. Projects monitoring, reporting, and escalation management. Elaboration, negotiation and closing of working arrangements. > Successfully multi-year contract negotiation by more than 2 MUSD. > Accounts receivable substantial improvement in delays.Program Management Program Management of international projects in insurance, with multicultural and multi functional teams, and geographically distributed (off-shore and on site), some of the main projects are: > Application Maintenance and Support AMS (2 years, 40 FTE) . > Custom Software Development (6 months, 20 FTE). Project Management Configuration of services packages for Telco (Services Bundle) > On time project delivery on the agreed scope (7 months, 15 FTE).

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Associate Project Manager / Sr Architect
      • Sep 2007 - Jul 2010

      Project management for master data SAP Implementation for food and beverages industry. > Coordination of work teams: + 120 consultants. > Coordination of 3 master data and initial balances load drill. > Successful execution of Roll Out plan. Data integration Development of data flows for complementary to ERP systems. > On time construction of 20 data load flows. Category management solution Development of a category management solution in retail industry. > Creating solution for 2 Retailers, each solution with 2 complementary applications and multiple versions for each application.

    • Associate Project Manager
      • Oct 2005 - Aug 2007

      Solution architecture for Point Of Sale (POS) > Realization of point of sale application for a company in the retail industry. Systems integration between ERP and an custom application > Systems integration for a customer in the manufacturing industry. Solution architecture for Point Of Sale (POS) > Realization of point of sale application for a company in the retail industry. Systems integration between ERP and an custom application > Systems integration for a customer in the manufacturing industry.

    • Software Architect
      • Oct 2000 - Sep 2005

      BI Solution architecture (ROLAP + ETL) Solution architecture of OLAP and ETL applications.> R&D of multidimensional data analysis. > Creating OLAP tool.> R&D tool multilevel and concurrent processing. > Creation of ETL toolBalanced Scorecard and ERP Development of balances scorecard and ERP. > Development of Balanced scorecard. > Development of ERP. BI Solution architecture (ROLAP + ETL) Solution architecture of OLAP and ETL applications.> R&D of multidimensional data analysis. > Creating OLAP tool.> R&D tool multilevel and concurrent processing. > Creation of ETL toolBalanced Scorecard and ERP Development of balances scorecard and ERP. > Development of Balanced scorecard. > Development of ERP.

Education

  • EUDE Business School
    Master of Business Administration (M.B.A.), Business Administration and Management, General
    2014 - 2016
  • The Johns Hopkins University
    Specialization, Data Science
    2014 - 2016
  • Universidad Autónoma Metropolitana
    BS in Computer Science, Computer Science
    1995 - 2000

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