Sandeep Balakrishnan
Information Technology Support Engineer at Bluechip Computer Systems LLC - IT Solutions, Services & Support, Dubai- Claim this Profile
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Bio
Experience
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Bluechip Computer Systems LLC - IT Solutions, Services & Support, Dubai
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United Arab Emirates
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Support Engineer
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Dec 2021 - Present
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Excel Systems
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Service Engineer
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Jan 2020 - Feb 2021
- Setting up new Laptops and Computers (OS installation, Software Installations, IP Configuration, adding to client domain) - Setting up printers (Driver Installation, IP Configuration, Printer sharing) - Interaction with the clients to understand the root cause of the issues faced. - Providing on-call guidance / visiting clients for quick problem resolution. - Performing end to end troubleshooting. - Preparation and maintenance of daily client wise service reports. - Placing purchase / repair orders against faulty items and replacing them as soon as the new/repaired item is delivered at client’s location - Perform semi-annual preventive maintenance activities at client locations. - Attending project-based training activities. Show less
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Technical Support Engineer
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Dec 2017 - Dec 2019
- Attending the assigned issue tickets raised on the Kaseya Software. - Interaction with the concerned user. - Remotely accessing the user device for troubleshooting. - Updating the service status for each issue tickets in Kaseya Software (every 30 minutes) - Assigning external vendor, if the problem could not be resolved remotely. - Ensuring closure of issue tickets with in a 3-hour time window. - Ensuring a minimum of 30 ticket being resolved per day. - Attending the assigned issue tickets raised on the Kaseya Software. - Interaction with the concerned user. - Remotely accessing the user device for troubleshooting. - Updating the service status for each issue tickets in Kaseya Software (every 30 minutes) - Assigning external vendor, if the problem could not be resolved remotely. - Ensuring closure of issue tickets with in a 3-hour time window. - Ensuring a minimum of 30 ticket being resolved per day.
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Education
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2014 - 2015
Bishop Moore College, Mavelikkara, Alappuzha
Professional Diploma in Network Engineering with Laptop Chip Level Technology, Network Engineering with Laptop Chip Level Technology -
2012 - 2013
Rutronix (Kerala State Rural Women’s Electronic Industrial Co-operative Federation Ltd.)
Diploma in Computer Hardware and Network Engineering, Computer Hardware and Network Engineering -
2006 - 2012
Jawahar Navodaya Vidyalaya (JNV)
Senior Secondary Education, Business/Commerce, General
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