Experience

BigFlex Life Science Pvt Ltd

• Wellness and Fitness Services
• 1 - 100 Employee

• Ecommerce Coordinator

  • Aug 2022 - Present

  Managing various marketplaces i.e. Amazon, Flipkart etc. to sell the company’s products accordingly Responsible for planning and selling the company’s products to all eCommerce platforms as well as existing inventory Maintain profitability along with sales through pricing Updating new pricing, Listing new and old Onboarding new marketplaces Coordinating with account managers to improve sales Coordination with the warehouse team for order processing Monitor daily sales and generate reports Analyzing sales reports to boost sales and achieve targets Improvement in the product listing Review competitors and keep track of new products and their pricing Manage the content creation and listing of products across all marketplaces Manage and confirm orders on different marketplaces via Omnichannel. Learning Amazon ppc and other market panel portals Monitor and maintain the smooth functioning of the website. Show less



BigFlex Life Science Pvt Ltd

• Wellness and Fitness Services
• 1 - 100 Employee

• Logistics Coordinator

  • Dec 2021 - May 2022

  NDR calling is done for undelivered shipments Return Reconciliation- Daily check on return from all the courier partners sending mail attaching images and sending the details to the concern couriers. Damage Return Claim- Claming the return ensuing the Cn is raise and claim is received Order Tracking- Mainting Order tracking and sending it daily ensuring the pickup is done by the courier partners from warehouse and ensure the product it dispatched daily, Then, If there is delay from warehouse highlight them to get it done.But ensure it does not take more then 7 days Logistic Performance Report - Shipping Vendor wise, State Wise, Product wise Worked on Software like Magento and uniware. Show less



WeClean

• India
• Consumer Services
• 1 - 100 Employee

• Customer Service Operations Manager

  • Jul 2020 - Nov 2021

  Working As Customer Care Service.  On call or on field customer assistance. (To all business & retail customers at differed price ranges explained to you earlier. Helping them with pickup, drops, payments, misunderstandings, etc.  Scheduling Pickups and Drops, Payment follow up and logistics management.  Data Entry & maintenance of Record of all clients you speak with, understanding their needs, explaining them about us, our details, in short their entire summary.  Resolve customer complaints via phone, email, mail, or social media.  Co-Ordaining with the team with timely pickup, drop of the articles.  Handle the cash Balance, Bank account maintain it on daily basis.  Ensure customer satisfaction and guiding them with product service.  Ensuring pickups are received from our delivery executive  Handling the delivery team. Show less



Seniority.in

• Mumbai Area, India

• Logistics Coordinator

  • Mar 2018 - Oct 2019

  The e commerce sales and logistics co.ordinator responsible for the fulfilment activities , online sales and Customer support this individuals will work closely with Sales Team.Suppliers to support smooth and efficeient operation .• Track and trace carriers to make sure we are striving to achieve 100% on time pickup and delivery target. • Sharing NDR Calling files with courier partner • Sharing NDR report with the courier partners to arrange delivery daily. • Maintaining the daily NDR report and working on high-value shipments to get it delivered on priority. • Sharing daily conversion reports on WhatsApp. • Updating NDR MIS Report on daily basis. • Escalating high-value shipments to the courier partner and getting them delivered on an urgent basis so that we can reduce our RTO%. • Develop carrier relationships in order to effectively support our customers. • Resolve problems, including identifying issues, thinking critically to determine the best course of action, and implementing solutions. Show less



Agarwal Packers and Movers

• Mumbai Area, India

• Key Account Manager

  • Jan 2015 - May 2017

  PAN INdia relocation such as Babaje finance ,sanofi pasture , rallies, bristlecone ,Nippon idbi.bank and fac infra etc Assisting and co ordinating moves for the individuals with planned relocation across India Ensure appropriate packing and Carefull loading of all valuable Co ordinating packing and moving and negotiating with the moving individuals/ Hr Handling incoming call from individuals/ HR/ Material Manager reporting to inquires resolving problems Tracking delivery dates In charge of communication with the client to guarantee a smooth transition on all moves Read work order and receive oral instructions to determine work assignment of materials Co ordinating pickups and deliveries with the client Prepare daily monthly report Show less