Experience

tango
• United States
• Home Health Care Services
• 1 - 100 Employee
• Senior Business Analyst

  • Jun 2023 - Present


CVS Health

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Senior Business Analyst

  • Feb 2023 - May 2023

  The project is to replace our current Customer Care tool for CVS Care Agents and transition to a new platform, specifically Salesforce. While the functionality will remain largely unchanged, we are aiming to enhance and streamline the overall experience for both our agents and customers. This migration involves transferring the existing features and capabilities to the new platform, ensuring a smooth transition without compromising the essential functions our agents rely on. By adopting Salesforce, we anticipate improved efficiency and effectiveness in handling customer inquiries and providing timely support. Show less



Blue Cross Blue Shield of Massachusetts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Systems Analyst

  • Aug 2022 - Jan 2023

  Offer proficient business analysis and technical assistance to make a positive impact on the sales and service departments. I am an expert in sales and service systems, including Salesforce, and can provide system administration support as required. My role involves improving crucial sales systems by aiding the implementation of new products and initiatives, in order to adapt to evolving business requirements. I am also responsible for identifying the underlying causes of problems, documenting requirements, suggesting solutions, and conducting testing. Additionally, I utilize excellent verbal and communication abilities to establish productive working relationships. Show less



DentaQuest

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Salesforce Business Analyst

  • Jan 2021 - Aug 2022

  The purpose of the CGA (Complaints. Grievances and Appeal) project was to improve the end-to-end complaints grievances and appeals process on salesforce Service Cloud. Improve the intake and resolution process, automating, when possible, move to salesforce for CGA case management, create meaningful metrics and big picture visibility through new dashboards and aiding the customer care reps to have the seamless coordination with the customers. My role was also focused on ensuring proper data mapping was done between the data repository (windward) to Salesforce. I was also involved in Re-arch project that ensured certain data could be inserted and updated in salesforce from WW to SF; this required me to analyze essential data that would need to be mapped into SF. Show less



Coventry Healthcare

• IT Services and IT Consulting
• 1 - 100 Employee

• Salesforce Business Analyst

  • Sep 2018 - Dec 2020

  The project with Coventry was geared towards salesforce health cloud integration application that enables patient eligibility, enrollment, claims, and payment and employee to have organized information on patient schedules. This application helps in decrease support costs, enhance agents' productivity, and retain customers. The project with Coventry was geared towards salesforce health cloud integration application that enables patient eligibility, enrollment, claims, and payment and employee to have organized information on patient schedules. This application helps in decrease support costs, enhance agents' productivity, and retain customers.



Cardinal Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Salesforce Business Analyst

  • Dec 2016 - Aug 2018

  Cardinal Health is one of the largest healthcare supply chains in North America. It consolidates product orders from hundreds of manufacturers into pharmacy-specific deliveries for retail, hospital and alternate-site customers and maintains daily management of logistics, inventory and administrative activities using Salesforce CRM. Cardinal Health is one of the largest healthcare supply chains in North America. It consolidates product orders from hundreds of manufacturers into pharmacy-specific deliveries for retail, hospital and alternate-site customers and maintains daily management of logistics, inventory and administrative activities using Salesforce CRM.



Matria Healthcare Inc

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Business System Analyst

  • Dec 2014 - Nov 2016

  Matria Healthcare Company (MHC) is an innovative leader in the health and well-being industry serving approximately 55 million Americans. MHC has a system called Enterprise Customer Information Claim System (CICS) that provides to check the contract information, deductible pay of the contract and allows creating claims and viewing or deleting the claims. Providers can be hospitals or health care centers, doctor’s office or an insurance agent who can sell the MHC’s insurance. This system also allows members to log into their account and check their contract information, deductible, company information and provider’s information. Show less